The PagerDuty integration allows you to enforce customer SLAs by defining rules to automatically triggering PagerDuty alerts.

Use rules to set conditions for messages that require a PagerDuty alert, such as unreplied time or the keyword "urgent"), and Front will trigger a PagerDuty Escalation Policy for those messages automatically.

You must have Front company admin permissions to set up the integration.

Step 1

Click the gear icon on the top right of Front and into the Company settings tab, and select App store from the left menu.

Step 2

Select PagerDuty from the list of integrations. Click See details, then click Enable app to enable the plugin.

Step 3

Click Sign in to Pagerduty and link your account. In the pop up authentication window, enter your PagerDuty credentials to sign into the integration.

Step 4

Choose the Service Name and Escalation Policy you'd like to use for the triggered Front message. Then click Finish Integration.

Step 5

Click Save to finish enabling the PagerDuty integration.

Step 6

To create a rule for PagerDuty alerts, start by creating a new custom shared rule.

Step 7

Set up your When and If conditions and choose the action Trigger in PagerDuty in the Then section.

Step 8

If you cannot create a custom rule, use the Trigger PagerDuty rule template.

This feature is available on all plans.