Gmail history import and sync


When you connect a Gmail individual inbox or team inbox to Front, you will have the option to import your history and Front will maintain a two-way sync of statuses with Gmail whenever possible. The cases where status syncing will stop are explained here, which is to be expected since Front and Gmail have different features, and thus why you are using Front. Continue reading to understand the details of how history import and syncing work between Front and Gmail.

For the same information on Office 365 channels, see here. Note that SMTP forwarding channels will not have history import and syncing.

Gmail history import

History import

Team inbox

Individual inbox


Optionally import 50K most recent messages upon adding inbox

Optionally import 50K most recent messages upon adding inbox


Conversations archived by default and found in the Archived tab of team inbox.

Conversation read/unread and open/archived status mirrored in Front.

Individual inboxes

Status in Gmail

Status in Front


Read in Inbox

Read in Inbox


Unread in Inbox

Unread in Inbox


Open in Inbox

Open in Inbox


Archived in All Mail

Archived in Inbox


Snoozed in Inbox

Archived in Inbox


Location in Gmail

Location in Front






Does not import or sync


Trash folder

Trash tab in Inbox


Spam folder

Spam tab in Inbox


Sent folder

Does not import to Front Sent folder, but does import with inbox history


Starred folder

Starred folder


Label (alongside Inbox label)



Label (without Inbox label)

Skips individual Inbox; team tag for team inboxes

Gmail sync

Action in Front


Effect in Gmail

Email is read or unread

Email is read or unread*

New message received in Inbox

New message received in Inbox

Email is sent

Email appears in Sent

New draft is started

Does not sync

Email is trashed

Email moves to Trash

Email is permanently deleted

Does not sync

Email is archived

Email moves to All Mail

Email is unarchived

Email moves to Inbox

Email is marked as spam

Email moves to Spam

Email is unmarked as spam

Email moves to Inbox

Email is snoozed

Email moves to All Mail

Snooze expires

Email moves to Inbox

Star or Tag is added or removed

Label is added or removed

Tag is created

Tag is created after first use in Front

Tag is deleted

Does not sync

Move conversation

Move will break status sync

Assign and comment

Does not sync

Delete inbox

Does not sync

Mass archive inbox

Emails move to All Mail


How do Gmail labels sync to Front exactly?

See this article for details about how Gmail labels become Front tags.

Anything else I should know?

See this FAQ section for common questions that apply to both the Gmail and O365 import and sync.

Why isn't the read status syncing?

Read status will only sync for individual (private) Gmail channels, and for team conversations when marked as read by the assignee. We use this behavior for team inbox conversations since many teammates may read a conversation before the assignee, and we wait to sync read status until the teammate handling the conversation reads it.

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