Term name

Conversations tagged

Purpose

Track the volume of conversations in which any activity occurred. 

Example use case: Spot unusual volumes and start an investigation to understand what happened.

Definition

Count of conversation segments where at least one of the following activities took place during the report time period:

• Inbound

• Outbound

• Out Reply (outbound message that is a reply) 

• Archive / Reopen

• Reminder

• Trash / Restore

• Assign / Unassign

• Tag / Untag

• Move

• Comment

• Mention

• Snooze

Location & attribution

• Tags report

  • Tag Details table - Attributed to a tag if the conversation had any activity during the time period of the report and is currently labeled with the tag.

FAQ

• Conversations with activities generated solely by rules are included in Conversations tagged.

• Untagging a conversation will still count as an activity for that particular tag, if the timestamp of the untagging action is included in the report's time period.