How to enable and use the Delighted integration

Overview

The Delighted integration allows you to identify growth opportunities from Front using the Net Promoter Score System.

Note: The Delighted integration must be used with a Front inbox that contains at least one email channel. If you connect the integration to an empty inbox that does not contain a channel, you will receive an error and Delighted will be unable to post messages to the inbox.

You must have Front company admin permissions to set up the integration.

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Instructions

Step 1

Log in to your account via the Delighted website. In Delighted, click Settings, Integrations, and choose the Front app.

Step 2

Click Connect to Front.

Step 3

Authorize Delighted to connect to Front.

Step 4

Add rules to create messages in Front.

Step 5

Click Save & turn on.

Your integration is now turned on. Your teams can view all customer scores and feedback gathered by Delighted within Front.

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How it works

The scores and feedback from Delighted will appear in Front in multiple ways:

• A new message will appear in your inbox when a score and feedback is given
• The message will be auto-tagged with delighted promoter, delighted passive, or delighted detractor
• The score and feedback will appear in the Notes section of the contact details
• A contact list will be created for Delighted Promoters, Delighted Passives, or Delighted Detractors