Compare Front plans

Overview

Front offers three plans you can choose from: StarterPrime, and Enterprise. Each plan unlocks a different set of productivity features to help you and your team work more effectively together. Get started from our pricing page!

The features available on each plan are listed below.


Team collaboration

 

ENTERPRISE

PRIME

STARTER

Maximum number of users on plan

Unlimited

50

10

Minimum number of users on plan

10

5

2

Team inboxes for communication channels

Assign conversations for accountability

@Mention teammates in internal comments

Organize messages with shared team tags

Share message drafts to edit them together

Message templates for your team

Real-time collision detection for responses

Read receipts and follow up reminders

Team contact manager with CSV import


Workflow automation

 

ENTERPRISE

PRIME

STARTER

Create rules with  rule library templates

Unlimited

Unlimited

Unlimited

Custom rules

Unlimited

Unlimited

Advanced rule triggers and actions (assignments, delayed, etc.)

Response time SLA rules

Load balancing rules for faster responses

Automatic shift transition management

Mail merge sequences for email channels

Custom views

Company rules


Team channel types

 

ENTERPRISE

PRIME

STARTER

Maximum number of team channels

Unlimited

Unlimited

Unlimited

Office 365 and Outlook distribution lists

Gmail and Google Groups

Facebook Page messages

Twitter and Twitter Direct Messages

Front Chat for website or in-app messaging

Remove branding from Front Chat widget

3rd-party chat (Drift, Intercom, Smooch)

Web form (customizable contact form)

Twilio SMS text messaging

Twilio WhatsApp messaging

Google Play Store app reviews

3rd-party call activity (Talkdesk, Dialpad)

Custom channels with Front API


Individual productivity

 

ENTERPRISE

PRIME

STARTER

Desktop app access (Mac, Windows, and web)

Mobile app access (iOS, Android)

Private inboxes

Unlimited

Unlimited

Unlimited

Assign and @mention teammates

Private tags

Unlimited

Unlimited

Unlimited

Individual rules

Unlimited

Unlimited

Unlimited

Calendar integration (Office 365 or Google Calendar)

Private contact manager with CSV import

Read receipts, reminders, and auto-replies

Private message templates

Unlimited

Unlimited

Unlimited

Snooze and schedule messages to send later

Private mail merge sequences

Private inbox analytics


Integrations & API

 

ENTERPRISE

PRIME

STARTER

60+ integrations in Front in-app directory (excluding CRM and Automation)

CRM integrations (Salesforce, HubSpot, Pipedrive, Zoho, Base)

Automation integrations (Zapier)

Voice integrations (Dialpad, Talkdesk)

API access, custom plugins, and webhooks

API max. requests per minute

200

100

50


Admin controls & insights

 

ENTERPRISE

PRIME

STARTER

Manage users, settings, and permissions

Configure team settings, rules, and tags

Enable integrations and control API tokens

SPF/DKIM deliverability settings

Custom SMTP server settings

Two-factor authentication

In-app billing management

Customizable analytics reports

Set business hours for metrics reporting

Data exports

Reporting based on teammate shift hours

OAuth-based SSO (Google and Office 365)

SAML-based SSO

SCIM Provisioning

Custom user permission roles

Teammate templates for one-click user setup

Separate users into multiple Teams

IP restrictions


Analytics

 

ENTERPRISE

PRIME

STARTER

Private inbox analytics

Customizable analytics reports

Set business hours for metrics reporting

Schedule analytics report emails


Support & services

 

ENTERPRISE

PRIME

STARTER

Email support

Help center guides and training webinars

Programmatic onboarding resources

Onboarding services

Available for purchase

In-app chat support

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