How to enable and use the Sunshine Conversations integration

Overview

The Sunshine Conversations (formerly Smooch) integration allows you to display information in Front's plugin panel about your customers, when it's available in Sunshine Conversations. This integration is useful when you have a Sunshine Conversations inbox set up in Front.

Like other integrations, you need to be an admin in order to enable the Sunshine Conversations integration.

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Instructions

Step 1

Click the gear icon on the top right of Front and into the Company settings tab, and select Integrations from the left menu.

Step 2

Select Sunshine Conversations from the list of integrations. Click to the Settings section and toggle on Enabled.

Step 3

Retrieve your Key ID and Secret by logging in to the Sunshine Conversations website. In Sunshine Conversations, select Settings.

Step 4

Scroll down to the Secret Keys section and copy your Key ID and Secret. If you have none, create one for your application.Step 5

Paste your Key ID and Secret into your Sunshine Conversations integration settings in Front. Click Save.

Step 6

You can now use the Sunshine Conversations plugin to display information in Front about your customers, and where they're contacting you from.