How to enable and use the FullContact integration

Overview

The FullContact integration allows you to see all available contact information for the person sending the email directly into Front.

Like other integrations, you need to be an admin in order to enable the FullContact integration.


Instructions

Step 1

Click the gear icon on the top right of Front and into the Company settings tab, and select Integrations from the left menu.

Step 2

Select FullContact from the list of integrations. Click to the Settings section and toggle on Enabled.

Step 3

Next you'll need your FullContact API Key. Go to the FullContact developer page, and click Get a Key.

Step 4

Complete the short form. After submitting, you will be redirected to a welcome site with your API Key, and you will receive an email with it as well.

Step 5

Go back to Front, and input your API Key in your FullContact settings.

Step 6

Click Save to finish enabling the FullContact integration.


Using the integration

You can now display information about your contacts directly in Front.

Open a conversation in your Front inbox, and select FullContact from the integrations switcher to open the plugin, you will be able to see the contact's information available in FullContact.

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  • Clicking on this is a container list of locations. How do I input CRM as described above? 

     

    This integration has not worked for me thus far. 

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  • Hi Andrew,

    It looks like FullContact has made changes on their end. You should be fine with whatever location you input. Make sure you enter a real phone number because they ask for verification via call/SMS.

    I will update this article. Thanks for bringing this to our attention!

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  • Cori Morris I appreciate the prompt response. I will try this again with a phone number that receives sms. 

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  • This isn't working. Will FullContact pull from Front contacts, or only contacts in other tools?

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  • Tim Berman Hi there,

    The FullContact integration will pull all available contact information for the person sending the email from the Internet.

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