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Account Management & Client Services
Learn how account teams at Shopify, HubSpot, and Countsy deliver a better experience using Front.
- Frontadmin
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- updated 1 yr ago
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- Customer Stories
Shopify creates a happy, consistent customer experience using Front
Shopify's 175-person Merchant Success Management team uses Front to manage 1.2 million inbound messages over 6 months. They use message templates to elicit the information they need and decrease…
- Frontadmin
- front
- updated 1 yr ago
- 408
- Customer Stories
Y Combinator responds to inquiries 7 times faster with Front
Y Combinator's startup accelerator had 20 separate email aliases managed by staff and partners using Google Groups. Emails were forwarded internally to get the right person to respond,…
- Frontadmin
- front
- updated 1 yr ago
- 582
- Customer Stories
Cisco Meraki responds to critical emails faster with Front
Cisco Meraki is a world leader in enterprise managed IT services, with more than 230,000 customers and 3 million network devices. Their 16-person sales support team switched to Front from Outlook to…
- Frontadmin
- front
- updated 1 yr ago
- 375
- Customer Stories
Re: Add and use team inboxes @Niklas Schrimpf I will definitely keep you posted.
- Frontadmin
- front
- 4 yrs ago
- Inbox Basics
- Reported - view
Re: Manually merge conversations @Patrick Grant we are actively working on this feature now and while we can't share an exact ETA, we hope it will ready in the few weeks.
- Frontadmin
- front
- 4 yrs ago
- Tags & Organization
- Reported - view
Re: How to set up a Facebook inbox in Front @Michele Ghielmetti Hi there! Currently, the Facebook inbox only brings messages into Front. I'll be sure to let you know if we change this in the future.
- Frontadmin
- front
- 4 yrs ago
- Add an Inbox
- Reported - view
Re: How to enable and use the Shopify integration @Adam Metz Hopefully this year, but it's not scheduled yet, so I can't provide an ETA.
- Frontadmin
- front
- 4 yrs ago
- API & Integrations
- Reported - view
Re: How to enable and use the Shopify integration @Adam Metz Not yet. I'll be sure to let you know when they are.
- Frontadmin
- front
- 4 yrs ago
- API & Integrations
- Reported - view
Re: Import your Help Scout history into Front @Juan Manuel Zolezzi Volpi Hi there, You can import it twice. Our import script will skip already imported messages. Thanks!
- Frontadmin
- front
- 4 yrs ago
- 1
- API & Integrations
- Reported - view
How to enable and use the Instabug integration
Overview Instabug allows mobile app users and beta testers to report bugs and send feedback about your app directly from their devices. When you connect Instabug with Front,…
- Frontadmin
- front
- updated 1 mth ago
- 598
- API & Integrations
How to enable the Doorbell integration
Overview Doorbell allows you to capture in-app user feedback on websites and mobile apps. With Doorbell’s Javascript, iOS, and Android SDKs, you can give your users a quick,…
- Frontadmin
- front
- updated 1 mth ago
- 667
- API & Integrations
Re: How to search in Front @Jon Cattivera Currently, that is by design. The reason is because if it's a 50 message thread, having it expand all messages and search would cause delays in the app.…
- Frontadmin
- front
- 4 yrs ago
- 1
- Search
- Reported - view
Re: Understanding tags @Melissa Walters Hi! The counter that you're seeing next to a tag includes conversations that have been tagged by all teammates. You may not always have access to those conversations.…
- Frontadmin
- front
- 4 yrs ago
- Tags & Organization
- Reported - view
Re: How to search in Front @Cullin Flynn @Jon Cattivera Good news! The cmd + f function is now live!
- Frontadmin
- front
- 4 yrs ago
- 1
- Search
- Reported - view
Re: How to search in Front @Jon Cattivera @Cullin Flynn Hi there! This is on our roadmap, however, if you use our web app, you can use the find function.
- Frontadmin
- front
- 4 yrs ago
- Search
- Reported - view
Re: How to set up a Facebook inbox in Front @Kade Griffiths Hi there, can you clarify what you're trying to do?
- Frontadmin
- front
- 4 yrs ago
- Add an Inbox
- Reported - view
Phone support
Front doesn't currently offer phone support, but please don’t take this the wrong way! We’d love to answer your questions. We’ve discovered that starting with email enables us to provide…
- Frontadmin
- front
- updated 2 yrs ago
- 1,102
- 1
- Troubleshooting
Re: Add and use team inboxes @jerry thomas Hi there, No update yet, but it is on our roadmap for this year!
- Frontadmin
- front
- 4 yrs ago
- Inbox Basics
- Reported - view
How to set up session timeout for idle users
Overview This setting is available to Company Admins only. When you set a time delay in this setting, Front will automatically log idle users out of the app after that delay.…
- Frontadmin
- front
- updated 1 yr ago
- 1,625
- Security & Deliverability
Re: How to set up a Facebook inbox in Front @Francesca Are the other pages linked to this account, or a different account?
- Frontadmin
- front
- 4 yrs ago
- Add an Inbox
- Reported - view
Re: How to set up a Facebook inbox in Front @Francesca Hi there, If you go to Settings > Inboxes > choose Facebook > Connect to Facebook, you should be able to add them each that way.
- Frontadmin
- front
- 4 yrs ago
- Add an Inbox
- Reported - view
Re: How to create delayed rules @Emily Cabral Hi there, There's no way for Front to tell Agile when not to send these automated texts. Maybe there's a way to set this up differently in Agile?
- Frontadmin
- front
- 4 yrs ago
- Rules
- Reported - view
Re: Facebook errors @Aaron Pollard I see. Thanks for clarifying. It appears this is a Facebook question, and not something I'm able to assist with. I hope you're able to find assistance through their Help Center.
- Frontadmin
- front
- 4 yrs ago
- Troubleshooting
- Reported - view
Re: Facebook errors @Aaron Pollard What are you looking to do on the Messages tab?
- Frontadmin
- front
- 4 yrs ago
- Troubleshooting
- Reported - view

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