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How to enable and use the Guru integration
Overview The Guru integration gives you complete access to view and edit cards in your Guru knowledge base, right from Front. With Guru enabled in Front,…
Front
admin
front
updated
1 yr ago
695
API & Integrations
Re: How to create a new sequence
@Jerome Chouraqui Thanks for this feedback. I have shared it with our product team.
Front
admin
front
3 yrs ago
Sequences
Reported - view
Re: Deliverability settings and SPF/DKIM
@Joe Motz We received your email as well and will follow up there.
Front
admin
front
3 yrs ago
Security & Deliverability
Reported - view
Meetingbird integration is now Front Calendar
Front Calendar enabled by default Front recently acquired our integration partner, Meetingbird, to expand Front's native calendar functionality. Learn more about the acquisition here!…
Front
admin
front
updated
1 yr ago
1,912
API & Integrations
Re: How to set up a Front Chat inbox in Front
@ sss@redcarpetup.com Yes - https://dev.frontapp.com/chat.html#introduction
Front
admin
front
3 yrs ago
Add an Inbox
Reported - view
How to set a default signature for a channel
Overview You may have several signatures set up, and if you'd like to use different default signatures for different email addresses, you can set different default signatures for each channel.…
Front
admin
front
updated
6 mths ago
1
reply
4,432
Inbox Settings
Re: How to enable and use the Salesforce integration
@R/SF Not yet, but I'd be happy to share this request with our product team.
Front
admin
front
4 yrs ago
1
API & Integrations
Reported - view
Re: How to move messages and split conversations
@Brooke Carlton What type of conversation are you trying to do this from? Currently it's only available for email conversations. Are you referring to a chat or SMS message perhaps?
Front
admin
front
4 yrs ago
Tags & Organization
Reported - view
Re: How to save and attach emails as .eml files
@Libby Swanson Hi there, This isn't on our immediate roadmap. Please open and view them in Outlook or a text editor app in the meantime.
Front
admin
front
4 yrs ago
Send Messages
Reported - view
Re: Logging Emails to Salesforce using Auto BCC
@R/SF Hi there, You can utilize auto-BCC for team inboxes the same way you do for individual inboxes, but it won't recognize which teammate is sending the email. It will log as one person.…
Front
admin
front
4 yrs ago
Settings
Reported - view
Re: How to enable and use the HubSpot integration
@Jean-Baptiste Ronssin Hi there, We'd be happy to help troubleshoot this. Please email us the name of the rule and send over a Conversation ID for a conversation where the rule should have triggered…
Front
admin
front
4 yrs ago
API & Integrations
Reported - view
Re: How to add a vacation responder when you are away
@SPG We have not made any progress on this yet. It is on our roadmap, though. Regarding the "Re:" addition to the subject line, it appears we prepend our own without checking the existing subject.…
Front
admin
front
4 yrs ago
Settings
Reported - view
How to save and attach emails as .eml files
Overview Front allows you to save a single message as an .eml file or attach it to an email you’re sending out. This is a common workflow in Outlook that is also supported in Front.…
Front
admin
front
updated
1 yr ago
8
replies
4,473
Send Messages
Recognize logged in users with Front Chat identity verification
Overview When you set up Front Chat, you can securely pass visitor email addresses to the Front Chat widget to recognize logged in users automatically. Instructions Step 1 Install the Front Chat…
Front
admin
front
updated
11 mths ago
1
reply
5,102
Inbox Settings
Re: Sequences sending limit
@SPG Thanks for the feedback! What we suggest for sending larger volumes, is to set up a custom SMTP inbox to send from there.
Front
admin
front
4 yrs ago
Sequences
Reported - view
Re: Customize your sidebar to show inboxes, tags, teammates, and more
@SPG Sorry about that. The show/hide option has moved to the "More >" menu. We will get this updated :-)
Front
admin
front
4 yrs ago
Tags & Organization
Reported - view
Re: How to permanently delete your team’s Front account data
@Brent Helton Hi there, Yes, we do. We need to have the content of the email to display it, index it for search, share it with other teammates, etc. Of course,…
Front
admin
front
4 yrs ago
Security & Deliverability
Reported - view
Re: How to create delayed rules
@Ben Leon That will trigger Saturday until 9am. When the end time is "less than" the start time, we add a day.
Front
admin
front
4 yrs ago
Rules
Reported - view
Re: How to create delayed rules
@Ben Leon Hi there! As long as you aren't using a "Day is" condition as well, then it should work as expected from 5pm-9am.
Front
admin
front
4 yrs ago
Rules
Reported - view
Re: How to create a new sequence
@Rafael Zarro Currently it's not possible to send SMS messages via Sequences.
Front
admin
front
4 yrs ago
Sequences
Reported - view
Re: How to create a new sequence
@Rafael Zarro Yes, you can! Just type in the contact group.
Front
admin
front
4 yrs ago
Sequences
Reported - view
Assign a conversation based on the Salesforce account owner
Overview This is by far the hottest topic you've asked, regarding Salesforce auto-assignments in Front, which is why we're excited to let you know-- yes, it's possible!…
Front
admin
front
updated
7 mths ago
1,892
API & Integrations
How to enable and use the AskNicely integration
Overview The AskNicely integration sends your NPS survey responses directly to Front, where your team can reply back to your users and track them alongside your other customer communication channels.…
Front
admin
front
updated
1 yr ago
931
API & Integrations
Re: Create or edit individual signatures
@Brad Nihls There's no way to default to no signature. What you can do, though, is default to a blank signature, that's just a blank line, and then change that if you wish to.
Front
admin
front
4 yrs ago
Settings
Reported - view
Re: How to archive a conversation
@Menard Dacillo Can you email us and let us know the email addresses that didn't auto-import? We can investigate further from there.
Front
admin
front
4 yrs ago
Send Messages
Reported - view
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