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Setup Checklists
To ensure that your team is setup for success in Front, download a checklist and follow the recommended setup. Once you ✓ all steps, your team will be ready for Front success!…
- Frontadmin
- front
- 1 yr ago
- 1,170
- User Checklists
Re: How to share and collaborate on drafts @Jerome Chouraqui No problem. Yes, if you click the three dots in the top right corner of the draft, you should be able to take the draft back over.
- Frontadmin
- front
- 3 yrs ago
- Work Together
- Reported - view
Re: How to share and collaborate on drafts @Jerome Chouraqui Thanks for sharing your feedback regarding shared drafts. Let me clarify a few points for you. 1. Once you share a draft from a team channel,…
- Frontadmin
- front
- 3 yrs ago
- Work Together
- Reported - view
How to enable and use the Guru integration
Overview The Guru integration gives you complete access to view and edit cards in your Guru knowledge base, right from Front. With Guru enabled in Front,…
- Frontadmin
- front
- 3 mths ago
- 616
- API & Integrations
Re: How to create a new sequence @Jerome Chouraqui Thanks for this feedback. I have shared it with our product team.
- Frontadmin
- front
- 3 yrs ago
- Sequences
- Reported - view
Re: Deliverability settings and SPF/DKIM @Joe Motz We received your email as well and will follow up there.
- Frontadmin
- front
- 3 yrs ago
- Security & Deliverability
- Reported - view
Meetingbird integration is now Front Calendar
Front Calendar enabled by default Front recently acquired our integration partner, Meetingbird, to expand Front's native calendar functionality. Learn more about the acquisition here !…
- Frontadmin
- front
- 3 mths ago
- 1,818
- API & Integrations
Re: How to set up a Front Chat inbox in Front @ sss@redcarpetup.com Yes - https://dev.frontapp.com/chat.html#introduction
- Frontadmin
- front
- 3 yrs ago
- Add an Inbox
- Reported - view
How to set a default signature for a channel
Overview You may have several signatures set up, and if you'd like to use different default signatures for different email addresses, you can set different default signatures for each channel.…
- Frontadmin
- front
- 3 mths ago
- 1 reply
- 2,923
- Inbox Settings
Re: How to enable and use the Salesforce integration @R/SF Not yet, but I'd be happy to share this request with our product team.
- Frontadmin
- front
- 3 yrs ago
- 1
- API & Integrations
- Reported - view
Re: How to move messages and split conversations @Brooke Carlton What type of conversation are you trying to do this from? Currently it's only available for email conversations. Are you referring to a chat or SMS message perhaps?
- Frontadmin
- front
- 3 yrs ago
- Tags & Organization
- Reported - view
Re: How to save and attach emails as .eml files @Libby Swanson Hi there, This isn't on our immediate roadmap. Please open and view them in Outlook or a text editor app in the meantime.
- Frontadmin
- front
- 3 yrs ago
- Send Messages
- Reported - view
Re: Logging Emails to Salesforce using Auto BCC @R/SF Hi there, You can utilize auto-BCC for team inboxes the same way you do for individual inboxes, but it won't recognize which teammate is sending the email. It will log as one person.…
- Frontadmin
- front
- 3 yrs ago
- Settings
- Reported - view
Re: How to enable and use the HubSpot integration @Jean-Baptiste Ronssin Hi there, We'd be happy to help troubleshoot this. Please email us the name of the rule and send over a Conversation ID for a conversation where the rule should have triggered…
- Frontadmin
- front
- 3 yrs ago
- API & Integrations
- Reported - view
Re: How to add a vacation responder when you are away @SPG We have not made any progress on this yet. It is on our roadmap, though. Regarding the "Re:" addition to the subject line, it appears we prepend our own without checking the existing subject.…
- Frontadmin
- front
- 3 yrs ago
- Settings
- Reported - view
How to save and attach emails as .eml files
Overview Front allows you to save a single message as an .eml file or attach it to an email you’re sending out. This is a common workflow in Outlook that is also supported in Front.…
- Frontadmin
- front
- 3 mths ago
- 8 replies
- 3,182
- Send Messages
Recognize logged in users with Front Chat identity verification
Overview When you set up Front Chat , you can securely pass visitor email addresses to the Front Chat widget to recognize logged in users automatically.…
- Frontadmin
- front
- 2 mths ago
- 1 reply
- 4,497
- Inbox Settings
Re: Sequences sending limit @SPG Thanks for the feedback! What we suggest for sending larger volumes, is to set up a custom SMTP inbox to send from there .
- Frontadmin
- front
- 3 yrs ago
- Sequences
- Reported - view
Re: Customize your workspace to show inboxes, tags, teammates, and more @SPG Sorry about that. The show/hide option has moved to the "More >" menu. We will get this updated :-)
- Frontadmin
- front
- 3 yrs ago
- Tags & Organization
- Reported - view
Re: How to permanently delete your team’s Front account data @Brent Helton Hi there, Yes, we do. We need to have the content of the email to display it, index it for search, share it with other teammates, etc. Of course,…
- Frontadmin
- front
- 3 yrs ago
- Security & Deliverability
- Reported - view
Re: How to create delayed rules @Ben Leon That will trigger Saturday until 9am. When the end time is "less than" the start time, we add a day.
- Frontadmin
- front
- 3 yrs ago
- Rules
- Reported - view
Re: How to create delayed rules @Ben Leon Hi there! As long as you aren't using a "Day is" condition as well, then it should work as expected from 5pm-9am.
- Frontadmin
- front
- 3 yrs ago
- Rules
- Reported - view
Re: How to create a new sequence @Rafael Zarro Currently it's not possible to send SMS messages via Sequences.
- Frontadmin
- front
- 3 yrs ago
- Sequences
- Reported - view
Re: How to create a new sequence @Rafael Zarro Yes, you can! Just type in the contact group.
- Frontadmin
- front
- 3 yrs ago
- Sequences
- Reported - view
Assign a conversation based on the Salesforce account owner
Overview This is by far the hottest topic you've asked, regarding Salesforce auto-assignments in Front, which is why we're excited to let you know, "YES, IT'S POSSIBLE.…
- Frontadmin
- front
- 2 mths ago
- 1,638
- API & Integrations

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