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Languages supported in messages and composer
Overview Front supports multiple languages when reading and composing messages. How it works Languages For inbound messages, we are committed to supporting any language.…
- Frontadmin
- front
- updated 6 mths ago
- 571
- Send Messages
Message Templates report
Overview The Message Templates report measures your team message template usage so that you can see how often your team is using message templates, and gain insights for each of your message…
- Frontadmin
- front
- updated 2 mths ago
- 1,794
- Analytics Articles
Manage multiple domains in Front
Overview If your company has multiple domains, then you can manage all of them under the same Front account! For example, your company may own the domains cloudcontentconsulting.…
- Frontadmin
- front
- updated 3 mths ago
- 878
- Inbox Basics
Understanding activity history
Overview When viewing any conversation in Front, you’re able to not only read its messages and internal comments, but also see the full activity history of the conversation.…
- Frontadmin
- front
- updated 6 mths ago
- 795
- Work Together
How to connect a Microsoft 365 Groups email
Overview If you'd like to add a Microsoft 365 Group email to Front, this process differs from the steps to add a distribution list to Front. To add a Microsoft 365 Group email,…
- Frontadmin
- front
- updated 6 mths ago
- 2,581
- Add an Inbox
How to make inboxes public for your team
Overview Choosing to make a team inbox public means that all current and future teammates, tags and message template in that team are automatically granted access to that inbox.…
- Frontadmin
- front
- updated 6 mths ago
- 2,333
- Work Together
Understanding your Shared with me section
Overview Your Shared with me section is located under your Assigned to me section in your main Inbox, and contains all conversations where you’re a participant, but not the assignee.…
- Frontadmin
- front
- updated 6 mths ago
- 2,082
- Work Together
Understanding inbox and channel settings
Overview Your inboxes and channels have many settings and features that allow you to customize your workflows and preferences. To edit them, click the gear icon on the top right of Front and into the…
- Frontadmin
- front
- updated 4 days ago
- 5,227
- Inbox Settings
Enabling a data retention policy in Front
⚠️ Note: This feature is currently in beta. Overview Front's data retention feature allows companies to automatically delete conversations and contacts from Front on an ongoing basis.…
- Frontadmin
- front
- updated 3 wk ago
- 837
- Security & Deliverability
How to enable and use the Aide integration
Overview Aide learns from your data to automatically categorize tickets, display visual analytics, and suggest solutions using AI to increase team productivity.…
- Frontadmin
- front
- updated 4 mths ago
- 386
- API & Integrations
Re: How to share and collaborate on drafts @Helge Klein Hi there! Thank you so much for this feedback. I've shared it with the team. Regarding the link, I wasn't able to replicate this behavior.…
- Frontadmin
- front
- 2 yrs ago
- Work Together
- Reported - view
Re: Sort message by time in your inbox @Carson Goodwin It depends on your bump settings. Take a look at this article for more information: https://help.frontapp.com/t/y729th/customize-when-conversations-bump-up
- Frontadmin
- front
- 2 yrs ago
- Tags & Organization
- Reported - view
How Front automatically creates contacts
Overview Front allows the option to automatically create contacts for people that you and your team sends to and receives from. These automatic contacts appear in contact autocomplete and in the…
- Frontadmin
- front
- updated 1 mth ago
- 2replies
- 2,257
- Contacts
Re: Tracking emails with Seen receipts @Carolina Bautista Hi there! Can you clarify what you want to implement? You can turn off tracking directly from your inbox settings as shown above in Step 3.…
- Frontadmin
- front
- 2 yrs ago
- Send Messages
- Reported - view
Re: How to change your individual inbox counters @Kristin Rohrer You can currently set the counter to Unread as shown in Step 3 above. This is for your individual inbox, though. We have a request in our backlog to make this setting available for…
- Frontadmin
- front
- 2 yrs ago
- Tags & Organization
- Reported - view
Re: How to search in Front @Amber Jones Hi there, currently we don't offer the option to disable "Top results".
- Frontadmin
- front
- 2 yrs ago
- Search
- Reported - view
Re: Guide to rule conditions @Eduardo Guerra Hi there! Simple answer is no, but there might be a workaround utilizing tags. Will you send us an email with your desired workflow so we can further assist?
- Frontadmin
- front
- 2 yrs ago
- Rules
- Reported - view
Re: Your settings and individual preferences @Noah D Hi there! We don't have any immediate plans of implementing this feature, but we'll be sure to let you know when we do!
- Frontadmin
- front
- 2 yrs ago
- Settings
- Reported - view
Re: Common triage rules @Kristin Rohrer They should do the same thing 😀
- Frontadmin
- front
- 2 yrs ago
- Rules
- Reported - view
Re: Import, upload, and export contacts in Front @Debra Gunn Hi! When you import contacts, you can add a Group column and import those contacts into a group that already exists. Does that make sense?
- Frontadmin
- front
- 2 yrs ago
- Contacts
- Reported - view
Re: Import, upload, and export contacts in Front @Debra Gunn No, there is not a limit to the number of contacts you can have.
- Frontadmin
- front
- 2 yrs ago
- 1
- Contacts
- Reported - view
How to enable and use the Outreach integration
Overview The Outreach integration in the integrations switcher allows you to display and take actions on your Outreach prospects that match the contacts in Front.…
- Frontadmin
- front
- updated 7 mths ago
- 686
- API & Integrations
Re: How to search in Front @Ayja Saylor Hi there! Front lacks the ability to disable this setting. However, if you view the message itself in an external window (instead of the full conversation) it should remove the…
- Frontadmin
- front
- 2 yrs ago
- Search
- Reported - view
Re: How to use variables in message templates and signatures @John Fabrega Glad to hear it!
- Frontadmin
- front
- 2 yrs ago
- 1
- Message Templates
- Reported - view
Re: Understanding your inbox sections @Charlie Not at this time, but we'll share this feedback with our team! Thanks!
- Frontadmin
- front
- 2 yrs ago
- Individual Inboxes
- Reported - view

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