Front
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Message Templates report
Overview The Message Templates report measures your team message template usage so that you can see how often your team is using message templates, and gain insights for each of your message…
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Manage multiple domains in Front
Overview If your company has multiple domains, then you can manage all of them under the same Front account! For example, your company may own the domains cloudcontentconsulting.…
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Understanding activity history
Overview When viewing any conversation in Front, you’re able to not only read its messages and internal comments, but also see the full activity history of the conversation.…
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How to connect a Microsoft 365 Groups email
Overview If you'd like to add a Microsoft 365 Group email to Front, this process differs from the steps to add a distribution list to Front. To add a Microsoft 365 Group email,…
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How to make inboxes public for your team
Overview Choosing to make a shared inbox public means that all current and future teammates, tags and message templates in that Workspace are automatically granted access to that inbox.…
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Multiple instances of Front
Overview If your company has multiple, distinct departments, you might be considering whether or not to create multiple instances of Front. We generally recommend against creating multiple instances…
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Understanding your Shared with me section
Overview Your Shared with me section is located under your Assigned to me section in your main Inbox, and contains all conversations where you’re a participant, but not the assignee.…
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Understanding inbox and channel settings
Overview Your inboxes and channels have many settings and features that allow you to customize your workflows and preferences. To edit them, click the gear icon on the top right of Front and into the…
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Allow all participants to reply in a conversation
Overview Channels in shared inboxes have an All teammates can reply option. This is turned off by default. When turned off, only teammates with access to that shared inbox can reply with,…
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Enabling a data retention policy in Front
⚠️ Note: This feature is currently in beta. Overview Front's data retention feature allows companies to automatically delete conversations and contacts from Front on an ongoing basis.…
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How to reset/fix your time zone in Front
Overview The Front time zone pulls from your computer's time zone. If you change locations to a different time zone, it's possible that you won't see the change reflected in Front.…
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How to enable and use the Aide integration
Overview Aide learns from your data to automatically categorize tickets, display visual analytics, and suggest solutions using AI to increase team productivity.…
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How Front automatically creates contacts
Overview Front allows the option to automatically create contacts for people that you and your team sends to and receives from. These automatic contacts appear in contact autocomplete and in the…
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How to enable and use the Outreach integration
Overview The Outreach integration in the integrations switcher allows you to display and take actions on your Outreach prospects that match the contacts in Front.…