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Allie Huang

Allie_Huang

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Joined: 29 Mar 2017

My Posts

Latest Posts

Re: Reaction time (avg)
Does moving a conversation to another folder count as a "reaction" (meaning a team member manually drags a conversation over to another folder), no manual new assignment
- Allie_Huang
- 1 yr ago
- Analytics Glossary
- Reported - view
Re: Understanding tags
Also is there any way to "combine" or "merge" tags.... we have duplicates serving the same purpose and we'd like to clean up our tag list
- Allie_Huang
- 2 yrs ago
- Tags & Organization
- Reported - view
Re: Understanding tags
How can I see what tags are nested under another tag? Or like, when I have a tag that's the "parent" tag, how to I see all the tags that are nested under it?…
- Allie_Huang
- 2 yrs ago
- Tags & Organization
- Reported - view
Re: How to snooze conversations for later or follow-up
Sorry if this is a repeat suggestion, didn't read previous comments... but a personal snooze would be cool. Sometimes conversations should remain in the team inbox,…
- Allie_Huang
- 3 yrs ago
- Tags & Organization
- Reported - view
Re: Create or edit shared signatures
Ah thanks. But it looks like the restriction of personal sigs is from the end-user level, not admin so it would be nice to just be able to make the team signature the default signature in all team…
- Allie_Huang
- 4 yrs ago
- Teammates
- Reported - view
Re: Create or edit shared signatures
Is there a way to restrict personal signatures from being used in certain team inboxes? Like is there any way at all the make the team signature the default for specific inboxes/channels?…
- Allie_Huang
- 4 yrs ago
- Teammates
- Reported - view
Re: Sort message by time in your inbox
Another feature "request" I really actually miss being able to toggle between "All" and "Open" in personal folders. e.g. Shared with me and Assigned to me.…
- Allie_Huang
- 4 yrs ago
- Tags & Organization
- Reported - view
Re: Sort message by time in your inbox
Feature request... or maybe just need a suggestion of how to achieve this... could we have a search parameter for messages that were never replied to? The reason being when I search "unreplied" and…
- Allie_Huang
- 4 yrs ago
- Tags & Organization
- Reported - view
Re: Understanding tags
Thanks for the reply Andersen Yu I know you can go into each tag and manage it's parent, but you can't then go into the parent and see it's children. As far as archiving tags.…
- Allie_Huang
- 4 yrs ago
- Tags & Organization
- Reported - view
Re: Understanding tags
Now that there are nested tags.... it'd be awesome if we had an easier to manage existing ones and rearrange them.... we actually have so many "series" of tags.…
- Allie_Huang
- 4 yrs ago
- Tags & Organization
- Reported - view
Re: Import, upload, and export contacts in Front
What happens if I upload a CVS with a lot of rows and a lot of them match contacts that are already in our contact book? Is there a way to display the old vs new contact and allow for us to merge or…
- Allie_Huang
- 4 yrs ago
- 2
- Contacts
- Reported - view
Re: How to create and message a contact list
How do we edit a contact group's name?
- Allie_Huang
- 4 yrs ago
- 1
- Contacts
- Reported - view
Re: How to move messages and split conversations
This is nice- for our use case, it isn't complete though.... wish we could send a message "back" to the original thread, in the event the send a message related to the previous conversation. (SMS)
- Allie_Huang
- 4 yrs ago
- Tags & Organization
- Reported - view
Re: How to move conversations to another inbox
Helena Li It does but it doesn't, because there are thousands of conversations. And after moving them, it unassigns and opens them up. It was suggested to me that we ask our team members to just…
- Allie_Huang
- 5 yrs ago
- 2
- Tags & Organization
- Reported - view
Re: How to move conversations to another inbox
Could we please have a "move all messages" feature PLEASE. I'd like to move all message with certain criteria (tags, to email etc...) to a different folder. 🙇
- Allie_Huang
- 5 yrs ago
- 2
- Tags & Organization
- Reported - view
Re: When to use Workspaces
I am revisiting the idea of using teams... we haven't been able to yet because Frontapp doesn't seem to allow us to everything we need it to yet - BUT here's a question.…
- Allie_Huang
- 5 yrs ago
- Teammates
- Reported - view
Re: Understanding tags
Cori Morris Cori - I don't want to take away the ability from the team specifically but would like some control to be able to modify the tags after they have been created. Example.…
- Allie_Huang
- 5 yrs ago
- Tags & Organization
- Reported - view
Re: Understanding tags
Is there any way to prevent teammates from deleting tags? Or adding tags officially until it is approved?
- Allie_Huang
- 5 yrs ago
- Tags & Organization
- Reported - view
Re: Explaining Front inboxes, empty inboxes, and channels
Is there a way to exclude messages from showing up under "all messages" (the 'master' team inboxes view)? I have a folder that is getting messages 'imported' into it.…
- Allie_Huang
- 5 yrs ago
- 1
- What's Front?
- Reported - view
Re: Import, upload, and export contacts in Front
Is there any particular reason why we can't just import a CSV into FrontApp ourselves..?
- Allie_Huang
- 5 yrs ago
- 1
- Contacts
- Reported - view
Re: How to snooze conversations for later or follow-up
Cori Morris Of course I missed that part that we would get notified sooner even when snoozed hah. Thank you Cori. I mistook "snooze" for 'turning off notifications until the time set' since that's…
- Allie_Huang
- 5 yrs ago
- Tags & Organization
- Reported - view
Re: How to snooze conversations for later or follow-up
Would be great if we could set reminders after we've sent an email... because we could have forgotten to set the reminder before sending it off.
- Allie_Huang
- 5 yrs ago
- Tags & Organization
- Reported - view
Re: How to view my @mentions
I'm just trying to get my desktop notifications to work and they're not. I'm using Chrome and I have app.frontapp.com and frontapp.com as allowed notifying sites in the settings,…
- Allie_Huang
- 5 yrs ago
- Notifications
- Reported - view
Re: Attaching images and documents to an email
That is, I have tried dragging from my desktop folder directly to the message, and it still doesn't work. Will send email!
- Allie_Huang
- 6 yrs ago
- Send Messages
- Reported - view
Re: Attaching images and documents to an email
Cori Morris Here's what we want to do. We send tutorial responses to our customers and want to include animated gifs in-line of body text. Sometimes we can copy and past them in and it works,…
- Allie_Huang
- 6 yrs ago
- Send Messages
- Reported - view

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