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Re: How to permanently delete a message or conversation in Front Hi @Jere - you're right that there isn't a button to empty the trash, and I've added your vote to this feature request. However, using the search should not be including the trash folder by default;…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- Security & Deliverability
- Reported - view
Your company and admin settings
Overview Access your company Front settings by clicking the gear icon on the top left corner of Front, and you will land on the Company settings. Here,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 mths ago
- 1,043
- Teammates
Use rules to set up auto-replies
Overview Use Front rules to set up auto-replies to respond to your customers during off hours, to acknowledge their message, or even to follow up when you haven't heard back from them.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 mths ago
- 2,338
- Rules
Understanding Front contacts
Overview Front contacts allows your company to store and organize helpful customer information within Front, designed to provide a unified contact record that’s shared across the company,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 mth ago
- 3,205
- Contacts
Shared inboxes merge duplicates by default
Overview When you have team inboxes added to Front within the same Team, emails that are addressed to multiple team inbox addresses will be automatically merged into one master copy to reduce the…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 mths ago
- 1,366
- Inbox Basics
How Front merges your duplicates
Overview Front wants to help your team reduce your workload and be more efficient. One of the main challenges we face in our inboxes is that we often get the same email sent to several different…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- 624
- Inbox Basics
How to enable and use the Gainsight integration
Overview The Gainsight integration aims to make the day-to-day operations of a Customer Success team more impactful through a combination of facilitated access to customer information and automated…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 7 mths ago
- 164
- API & Integrations
Re: How to snooze conversations for later or follow-up Hi @Debra Gunn - thanks for your question! The rule engine actually does not count the snooze action to be the same as the "When archived" trigger, and you're correct that we do not have a "When…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- Tags & Organization
- Reported - view
Common triage rules
Overview Create rules to automatically triage customer communications – and save your team time. Below you’ll find set-up instructions for 4 common, recommended rules that help you handle messages…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 mth ago
- 2 replies
- 2,370
- Rules
How to enable and use the Chatdesk integration
Overview Chatdesk uses machine learning to automatically tag customer feedback across email, chat, social media messages, app store reviews such as Amazon and Apple,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 7 mths ago
- 493
- API & Integrations
Re: How to create a new sequence Hi @Angelo Blot! After you remove the contact from a sequence, you'll click the Send to new recipients button on the top right, then confirm the popup and click Add recipients .…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- 1
- Sequences
- Reported - view
Re: Understanding sequences Hi @Bjarke ! Front's Sequences feature does not have any built-in link tracking, so perhaps you are using a different tool to generate your trackable links and sending them in Front.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- Sequences
- Reported - view
Re: How to search in Front @Marek Hi! We are working on an update to make the top results suggestions separate from the chronological results, and allow you to choose the chronological results view instead.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- Search
- Reported - view
Re: How to enable and use the HubSpot integration Hi @Angelo Blot ! I think the best way to address your specific case would be if you emailed us at support@frontapp.com with your use case so that we can look at your account setup, plan,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- API & Integrations
- Reported - view
A guide for transitioning to Front
Overview Ready to invite your team into Front? Follow this checklist to make sure everything is ready for your team to jump in and hit the ground running.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 11 mths ago
- 1,441
- What's Front?
Offline mode
Overview With offline mode on our desktop app, you can get your important work done without any internet connection. Access the content of your individual inbox, respond to messages,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 8 mths ago
- 623
- Individual Inboxes
Re: Understanding message templates and folders @Angelo Blot We don't actually add every single feature to this public roadmap, as we have way too many of them 😅We track most of them internally, and add the more popular ones to the public…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- Message Templates
- Reported - view
Create Zoom meetings from comments
Overview You can create a Zoom meeting link directly from the comment bar in your Discussions or any conversation in Front, and your teammates can join the meeting with you immediately from there!…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 7 mths ago
- 1,376
- Work Together
Re: Understanding message templates and folders @Angelo Blot Hi Angelo, HTML in canned responses is not currently confirmed on our roadmap, but it is a feature request that we are actively tracking! We've added a vote to this feature for you.
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- 1
- Message Templates
- Reported - view
Change the week start setting for Front Calendar
Overview Front Calendar defaults to using Sunday as the start of the week, but this may not be suitable for many users. You can update the calendar week start day to any day.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 7 mths ago
- 440
- Calendar
Manage shared and teammate calendar access for Front Calendar
Overview Front Calendar makes it easy to schedule meetings with Front teammates and on team calendars by allowing you to instantly view those calendars.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 7 mths ago
- 1,309
- Calendar
Add calendars in Front Calendar
Overview The calendars shown in Front Calendar are synced from the Google or Office 365 individual inboxes you’ve connected to Front, and any other team and teammate calendars that have been shared…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 2 mths ago
- 2 replies
- 3,034
- Calendar
Use Zoom, Google Hangouts, Microsoft Teams, and Skype Meetings videoconferencing in Front Calendar
Overview Front Calendar supports videoconferencing with the following providers: Zoom Google Hangouts / Hangouts Meet Microsoft Teams Skype Meetings Add videoconferencing to an event When creating…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 7 mths ago
- 844
- Calendar
Set a default calendar in Front Calendar
Overview You may have multiple calendars that you can schedule meetings on in Front Calendar, which you will see listed on the left of your Calendar page in Front.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 7 mths ago
- 257
- Calendar
SLA rules
Overview Service-level agreements (SLAs) are a commonly used tool to help businesses maintain a high standard for response times, and keep their customers happy.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 7 mths ago
- 6,782
- Rules

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