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A guide for transitioning to Front
Overview Ready to invite your team into Front? Follow this checklist to make sure everything is ready for your team to jump in and hit the ground running.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 8 mths ago
- 1,187
- What's Front?
Offline mode
Overview With offline mode on our desktop app, you can get your important work done without any internet connection. Access the content of your individual inbox, respond to messages,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 4 mths ago
- 509
- Individual Inboxes
Re: Understanding message templates and folders @Angelo Blot We don't actually add every single feature to this public roadmap, as we have way too many of them 😅We track most of them internally, and add the more popular ones to the public…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- Message Templates
- Reported - view
Create Zoom meetings from comments
Overview You can create a Zoom meeting link directly from the comment bar in your Discussions or any conversation in Front, and your teammates can join the meeting with you immediately from there!…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 mths ago
- 895
- Work Together
Re: Understanding message templates and folders @Angelo Blot Hi Angelo, HTML in canned responses is not currently confirmed on our roadmap, but it is a feature request that we are actively tracking! We've added a vote to this feature for you.
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- 1
- Message Templates
- Reported - view
Change the week start setting for Front Calendar
Overview Front Calendar defaults to using Sunday as the start of the week, but this may not be suitable for many users. You can update the calendar week start day to any day.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 mths ago
- 63
- Calendar
Manage shared and teammate calendar access for Front Calendar
Overview Front Calendar makes it easy to schedule meetings with Front teammates and on team calendars by allowing you to instantly view those calendars.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 mths ago
- 1,040
- Calendar
Add calendars in Front Calendar
Overview The calendars shown in Front Calendar are synced from the Google or Office365 individual inboxes you’ve connected to Front, and any other team and teammate calendars that have been shared…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 4 mths ago
- 2 replies
- 2,079
- Calendar
Use Zoom, Google Hangouts, Microsoft Teams, and Skype Meetings videoconferencing in Front Calendar
Overview Front Calendar supports videoconferencing with the following providers: Zoom Google Hangouts / Hangouts Meet Microsoft Teams Skype Meetings Add videoconferencing to an event When creating…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 4 mths ago
- 698
- Calendar
Set a default calendar in Front Calendar
Overview You may have multiple calendars that you can schedule meetings on in Front Calendar, which you will see listed on the left of your Calendar page in Front.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 4 mths ago
- 219
- Calendar
SLA rules
Overview Service-level agreements (SLAs) are a commonly used tool to help businesses maintain a high standard for response times, and keep their customers happy.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 mths ago
- 5,224
- Rules
Re: Configure Domain Login for teammates to join Front automatically Hi @Florian Bienefelt ! You should have this toggle in Front - we are going to send you an email directly to get more information about that, so please look out for an email from support@frontapp.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- Teammates
- Reported - view
How to use Teams
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- 680
- Video Guides
How to see contact details and communication history
Overview Contact Details makes it easy to see more information about the accounts and contacts involved in the conversation you're currently viewing. The Contact Details plugin allows you to view…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 10 days ago
- 1,499
- Contacts
How to set up a Dialpad inbox in Front
Overview Dialpad is a cloud-based phone system and call center software solution that allows you to log call activity, listen to call and voicemail recordings directly from Front,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 mths ago
- 773
- Add an Inbox
5 popular customer support workflows powered by Front
Front allows you to structure your workflow and route messages based on your team’s exact needs. Here are the most common support workflows our customers set up in Front that are used again and…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 10 mths ago
- 1,218
- Admin Guides
How to set up OneLogin (SSO) in Front
Overview Front supports Single Sign On (SSO) in conjunction with OneLogin. Please follow the instructions below to set up your SSO. We recommend staying signed in an incognito window which will…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- 1 reply
- 261
- Security & Deliverability
Re: Guide to rule conditions Hi @Jem Wilkinson glad you figured that out! Sorry we missed your comment here initially!
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 1 yr ago
- Rules
- Reported - view
How to enable and use the Sendbee integration
Overview Sendbee integrates with the WhatsApp Business API to allow businesses to chat over WhatsApp and automate conversations with chatbots. Once you have an approved WhatsApp Business account,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 8 mths ago
- 243
- API & Integrations
How to set up a Twilio WhatsApp inbox in Front
👋 New to Front? Sign up for a free trial to start managing WhatsApp as a team Overview Millions of businesses use WhatsApp to communicate with their customers,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 mths ago
- 11 replies
- 5,126
- Add an Inbox
Install Front for your teammates on Windows
💡 This installation method applies to a subset of Windows users that may require their admins to use this specific type of installation. Please review the article to determine if this the…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 2 mths ago
- 849
- What's Front?
Re: How to snooze conversations for later or follow-up @Kellan O'Connor Hi Kellan, I've noted this specific suggestion in our product request for this feature!
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 2 yrs ago
- Tags & Organization
- Reported - view
Re: How to snooze conversations for later or follow-up @Kellan O'Connor Hi Kellan! We don't have that feature (custom snooze date and time) currently, but I've logged it for the product team to review!
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 2 yrs ago
- Tags & Organization
- Reported - view
Use load balancing rules to automatically balance your team’s workload
Overview Teams handling high message volume can automatically distribute work amongst teammates with the load balancing feature. That way, customers get the quickest responses,…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 3 wk ago
- 3,085
- Rules
Re: Use Shifts to manage work schedules @Brady Patrick Hi Brady! So glad you're enjoying Shifts so far. We do have a Shifts API now that you can leverage to automatically update your shifts without any manual intervention: https://dev.…
- Helena Liadmin
- Support Program Manager
- Helena_Li
- 2 yrs ago
- Teammates
- Reported - view

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