Karen Nguyen
- Latest Posts
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How to enable and use the Ringover integration
Overview Ringover is a cloud-based communication app that turns all your team’s conversations via phone, video, SMS, and instant chat into a powerful engine for growth.…
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How to enable and use the Boost.space integration
Overview Boost.space is a data-centralization platform that allows businesses to automate, analyze, and manage their company in one space. Boost.space partners with Make.…
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How to enable and use the Cardina integration
Overview Cardina’s AI-powered platform is designed to help CX teams resolve tickets faster while reducing costs, resulting in happier agents and satisfied customers.…
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Install Front for your teammates on macOS
💡 This installation method applies to a subset of macOS users that may require their admins to use this specific type of installation. Please review the article to determine if this is the…
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Sync custom fields from Okta
Overview When you provision user access from Okta to Front, all provisioned teammates’ names and emails will be synchronized from Okta. These instructions explain how to configure the integration to…
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Sync custom fields from Azure Active Directory (Azure AD)
Overview When you provision user access from Azure Active Directory (Azure AD) to Front, all provisioned teammates’ names and emails will be synchronized from Azure AD.…
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How to enable and use the Aissist integration
Overview Aissist provides an easy-to-use and cost efficient digital labor solution, which helps businesses analyze user input, provides intelligent actions, and works seamlessly with human agents.…
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Conversation segment examples in analytics
Overview In Front Analytics, a conversation can be split into several segments to ensure new topics in long threads are counted as new conversations. The cases below illustrate some situations your…
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How to enable and use the unitQ integration
Overview unitQ enables CX leaders to understand friction in their user journey and be data-driven heroes with Product and Engineering. unitQ aggregates multiple feedback data sources (Front,…
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Conversation segments update
Overview In January 2023, we’ll be releasing an improvement to how conversation segments are closed (marked inactive). Customers will see the change reflected in specific inbox settings and metrics…
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How to enable and use the Bugpilot integration
Overview Bugpilot automatically collects screenshots, screen recordings, steps to reproduce, user info, and console logs, so you don't have to ask. Bugpilot gets all the information support agents…
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How to enable and use the UpBrains AI integration
Overview UpBrains Xtract OCR is an intelligent document reader. It reads and extracts the content of image and PDF attachments in a Front inbox and inserts their content as comments in the inbox…
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Outlook Directory sync to Front contacts
Overview The Outlook Directory sync imports internal contacts from your Azure Active Directory to Front's contact manager under Shared Contacts. After the sync,…
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Add a column to a rule set
Overview As you create and use rule sets, you may need to edit existing rule sets to add additional columns. We recommend creating a brand new rule with the new column(s) to replace your existing…
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HubSpot contacts sync
Overview Front’s HubSpot contacts sync feature is a one-way sync of contacts from HubSpot into Front. After you’ve synced contacts into Front, your team will be able to: Automatically tag,…
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How to enable and use the Everest integration
Overview Everest's SmartBid allows you to streamline your dispatching and ensures you do not leave money on the table. Everest automatically parses logistics emails for relevant information,…
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Salesforce contacts sync
Overview Front’s Salesforce sync feature allows you to automatically sync contacts from Salesforce into Front. After you’ve synced contacts into Front, your team will be able to:…
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How to enable and use the Highlight integration
Overview Highlight makes it easy to understand and debug customer issues. With session replay, error stack tracing, and user console visibility, Highlight removes the mystery of debugging.…
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How to enable and use Grammarly suggestions
Overview We are pleased to offer Grammarly suggestions for spelling, punctuation, and grammar correction directly within Front for our web and desktop apps.…
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User provisioning with Azure Active Directory (Azure AD)
Overview Use Azure Active Directory (Azure AD) SCIM provisioning with Front to fine-tune control of your users in Front. You can: Automatically create users in Front.…
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How to enable and use the Postscript integration
Overview Postscript provides enterprise SMS marketing solutions for e-commerce. Trusted by over 8,500 Shopify and Shopify Plus stores like Brooklinen, Kopari, and Dr. Squatch.…
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How to use Teammate Groups in rules
Overview Teammate Groups allow you to create centralized lists of users that can be easily referenced in any of your rules. Many rules reference a list of teammates, for example,…