Andersen Yu
- Latest Posts
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How to Leverage Front & Microsoft 365 Retention Policies to Manage Mailbox Storage Limits
Problem Overview For companies that receive high volumes of email, managing inbox storage is a lose-lose scenario. Companies could manually manage inbox capacity and/or purchase costly licenses to…
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How to add an Exchange Server Shared Mailbox and set up Custom SMTP (on-prem)
Overview Follow these instructions to add your Exchange Server Shared Mailbox to your team workspace in Front. Prerequisites You need to have Microsoft Exchange administrator to complete the setup.…
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How to add an Exchange Server User Mailbox (on-prem)
Overview Follow these instructions to add your Exchange Server User Mailbox to your individual workspace in Front. Prerequisites You need to have Microsoft Exchange admin permissions to complete the…
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How to add an Exchange distribution list/group
Overview Follow these instructions to add your Exchange Server or Online Distribution Group for your team in Front. A Distribution Group is a free mail option that Microsoft provides to companies who…
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How to add an Exchange Online Shared Mailbox (Office 365)
Overview Follow these instructions to add your Exchange Online Shared Mailbox (ex. support@acme.com) for you team in Front. A shared mailbox is a mailbox that you'll be granted access to by an…
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Create a ticket number experience in Front
Overview If you're transitioning from a traditional help desk solution to Front, your customers may be accustomed to using Ticket IDs as references. In this article,…
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How to refresh your Front application
Overview Today, you can access Front across your desktop, browser, and mobile device. Occasionally, you may want to manually refresh your application. These are options you can follow to do just that!…
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Set conversation/ticket status with tag workflow rules
Overview Teams that come from traditional ticketing solutions have leveraged 'ticket status' to organize, categorize, and prioritize their work. While Front isn't a ticketing solution,…
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AND/OR rule conditions in custom rules
Overview Front's rule engine allows you to create rules using AND/OR statements. With this capability, you're able to create complex workflows within a single rule,…
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Change your default text style
Overview Front allows you to customize your default text style used when composing messages. You can easily change your default text style at any time right from the composer,…
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Front's Data Hosting Center Policy
Understanding and Selecting a Data Hosting Center Location Front utilizes Amazon Web Services as its primary cloud service provider and gives customers the option to select a primary data hosting…
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How to add a Gmail Alias
Overview Follow these instructions to add your Gmail Alias address to Front. An alias is an additional email address associated with a primary Gmail account.…
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Why are my messages threading together?
Overview Are seemingly independent messages being threaded together in one conversation? When it comes to emails and how they work, there are many factors that can lead to this happening.…
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Reauthorizing your inbox
Overview If you have your Gmail or Office 365 account connected in Front, it's possible you've been asked to reauthorized your account before. While it may seem strange that we're asking you to do…
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Explaining Front inboxes, empty inboxes, and channels
Overview The Front platform brings with it a new way of working that allows teams to create and build out custom workspaces using Front inboxes. Here's what you need to know.…
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Status and tag sync between Front and Gmail/Office 365
Overview If you connect your Gmail or Office 365 account in Front and utilize both tools alongside one another, you might experience a situation where you archive, delete,…
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Attach image attachment without in-line display
When you drag and drop an image attachment into Front's composer, the default behavior is to display that image. If you want to attach that image, without it being displayed inline,…
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How to validate your inbox
Overview When adding a new SMTP inbox via a forwarding connection, we ask you to validate that the redirect is working correctly. We will simply send an email to your public address and wait until it…
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How to add a Gmail account
Overview Follow these instructions to add your Gmail account to either an individual or shared inbox in Front. A Gmail account is an email account that you or your team can log into using a password.…
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How to add an Exchange Online User Mailbox (Office 365)
Overview Follow these instructions to add your Exchange Online User Mailbox (ex. andersen@acme.com) to an individual inbox in Front. A user mailbox is a mailbox that you log into using a username and…