moderator

Cori Morris

CoriMorris

Customer Support Manager

San Francisco

Joined: 15 Aug 2018

My Posts

Latest Posts

Re: Front's CSAT Feature
Agatha Entote Not at this time, but we'll be sure to let you know when this improvement is made!
- Customer Support Manager
- CoriMorris
- 1 yr ago
- 1
- Analytics Articles
- Reported - view
Re: Front's CSAT Feature
Ziad Thank you for the feedback!
- Customer Support Manager
- CoriMorris
- 1 yr ago
- Analytics Articles
- Reported - view
Re: Create a ticket number experience in Front
Benjamin B Hi there! There are a few ways you can do this, but it will require a specific trigger, like "Conversation is archived" or "Tag is added". Below is one example of a rule that could work.
- Customer Support Manager
- CoriMorris
- 1 yr ago
- Work Together
- Reported - view
Re: How to enable and use the HubSpot integration
Devyn Bellamy Hi there, Front's HubSpot integration does not use HubSpot's tracking pixel. Front has a separate tracking feature.
- Customer Support Manager
- CoriMorris
- 1 yr ago
- API & Integrations
- Reported - view
Re: Understanding rules
Hi Carlos Gonzalez! It looks like your rule utilizes an Advanced rule action. You're currently on a plan that does not include these actions. More information about these actions can be found here:…
- Customer Support Manager
- CoriMorris
- 2 yrs ago
- Rules
- Reported - view
Re: How to set up a Twilio SMS inbox in Front
Brady Patrick Not at this time. SMS/MMS threads are currently 1:1.
- Customer Support Manager
- CoriMorris
- 2 yrs ago
- 1
- Add an Inbox
- Reported - view
Re: Read vs. unread status
Justin Boogaard Hi there, in Front, "read" vs. "unread" is a status that applies only to you. If you mark a conversation as read, your teammate may still see it as unread.…
- Customer Support Manager
- CoriMorris
- 2 yrs ago
- Tags & Organization
- Reported - view
Re: How to create and message a contact list
Daniel Swift There's no problem with it being SMS. Front allows you to send a single SMS message to 200 contacts at a time. Yes, you would need to run this report over and over to update the group.
- Customer Support Manager
- CoriMorris
- 2 yrs ago
- Contacts
- Reported - view
Re: How to create and message a contact list
Daniel Swift Hi there! What you can do is create an analytics report for the tag in question, and run an analytics export of that report to retrieve all of the contact handles.…
- Customer Support Manager
- CoriMorris
- 2 yrs ago
- Contacts
- Reported - view
Re: How to set up a group scheduling link
Harsh Goenka Thanks for sharing this request! It's not on our immediate roadmap, but we'll be sure to let you know when we make this improvement to Front 😄
- Customer Support Manager
- CoriMorris
- 2 yrs ago
- Calendar
- Reported - view
Re: Sending options in your composer
Achint I see. So sorry. You'll want to go to Personal settings > Preferences > Send button.
- Customer Support Manager
- CoriMorris
- 2 yrs ago
- Send Messages
- Reported - view
Re: Front's iOS app
Roy Thanks for sharing this feedback. Could you share more information regarding your badge behavior?
- Customer Support Manager
- CoriMorris
- 2 yrs ago
- Mobile
- Reported - view
Re: Sending options in your composer
Achint Hi there, Front only shows 1 button, but multiple options live within that button. You can select a default in your settings as explained above.…
- Customer Support Manager
- CoriMorris
- 2 yrs ago
- Send Messages
- Reported - view
Re: How to set up a Front Chat inbox in Front
Andrew no, that's not currently possible!
- Customer Support Manager
- CoriMorris
- 2 yrs ago
- Add an Inbox
- Reported - view
Re: How to set up a Front Chat inbox in Front
Andrew yes, you can include a link in the Welcome Message.
- Customer Support Manager
- CoriMorris
- 2 yrs ago
- Add an Inbox
- Reported - view
Re: How to set up a Front Chat inbox in Front
Édouard Hi there, currently Front Chat lacks the ability to do this. We'd be happy to open a feature request, though!
- Customer Support Manager
- CoriMorris
- 2 yrs ago
- Add an Inbox
- Reported - view
Re: Guide to rule conditions
Kevin O'Neal Hi there! If your rule is assigning a conversation to a teammate, then you shouldn't add the archive action as that will archive it for the assignee.…
- Customer Support Manager
- CoriMorris
- 2 yrs ago
- Rules
- Reported - view
Re: How to transition from SMTP to Office 365 sync
james. young Hi there! Please send us an email so we can investigate your case further.
- Customer Support Manager
- CoriMorris
- 2 yrs ago
- Add an Inbox
- Reported - view
Re: Create or edit shared signatures
james. young Hi there! Front doesn't have a variable for time/date, however, when a recipient receives an email, it should have a timestamp on the email so they can see when it was received.…
- Customer Support Manager
- CoriMorris
- 2 yrs ago
- Teammates
- Reported - view
Re: How to view my @mentions
Liz O'Donnell Duncan's message was referring to our old Notifications center that we no longer support. It sounds like you're struggling to find Discussions within a team inbox.…
- Customer Support Manager
- CoriMorris
- 2 yrs ago
- Notifications
- Reported - view
How to enable and use the Aircall integration

Overview Aircall is a cloud-based phone system and call center software solution that allows you to log call activity and listen to call and voicemail recordings directly in Front.…
- Customer Support Manager
- CoriMorris
- updated 8 mths ago
- 1,027
- API & Integrations
Understanding the conversation summary

Overview Front’s conversation summary provides a consolidated view of some key elements of a conversation without the need to scroll through the entire thread.…
- Customer Support Manager
- CoriMorris
- updated 8 mths ago
- 709
- Tags & Organization
Re: How to enable and use the Zapier integration
Hi dots, Sorry to hear you're having issues with the Zapier integration. Can you send a screen shot of your zap, and an explanation of what exactly your goal is to support@frontapp.…
- Customer Support Manager
- CoriMorris
- 3 yrs ago
- API & Integrations
- Reported - view
Re: Email threading and how to change your threading mode
Hi Claire Vannette, Previously (many years ago), messages were ordered bottom to top where newest messages were at the top. We decided to reverse this because many aspects of the app now rely on the…
- Customer Support Manager
- CoriMorris
- 3 yrs ago
- Inbox Settings
- Reported - view
Re: Sequences sending limit
Nathan McMillan Not at this time, but I'd be happy to share this as a feature request!
- Customer Support Manager
- CoriMorris
- 3 yrs ago
- 1
- Sequences
- Reported - view

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