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Re: Front's CSAT Feature @Agatha Entote Not at this time, but we'll be sure to let you know when this improvement is made!
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 7 mths ago
- 1
- Analytics Articles
- Reported - view
Re: Front's CSAT Feature @Ziad Thank you for the feedback!
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 7 mths ago
- Analytics Articles
- Reported - view
Re: Create a ticket number experience in Front @Benjamin B Hi there! There are a few ways you can do this, but it will require a specific trigger, like "Conversation is archived" or "Tag is added". Below is one example of a rule that could work.
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 7 mths ago
- Work Together
- Reported - view
Re: How to enable and use the HubSpot integration @Devyn Bellamy Hi there, Front's HubSpot integration does not use HubSpot's tracking pixel. Front has a separate tracking feature .
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 8 mths ago
- API & Integrations
- Reported - view
Re: Understanding rules Hi @Carlos Gonzalez! It looks like your rule utilizes an Advanced rule action. You're currently on a plan that does not include these actions. More information about these actions can be found here:…
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 10 mths ago
- Rules
- Reported - view
Re: How to set up a Twilio SMS inbox in Front @Brady Patrick Not at this time. SMS/MMS threads are currently 1:1.
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 11 mths ago
- 1
- Add an Inbox
- Reported - view
Re: Read vs. unread status @Justin Boogaard Hi there, in Front, "read" vs. "unread" is a status that applies only to you. If you mark a conversation as read, your teammate may still see it as unread.…
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 11 mths ago
- Tags & Organization
- Reported - view
Re: How to create and message a contact list @Daniel Swift There's no problem with it being SMS. Front allows you to send a single SMS message to 200 contacts at a time. Yes, you would need to run this report over and over to update the group.
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 1 yr ago
- Contacts
- Reported - view
Re: How to create and message a contact list @Daniel Swift Hi there! What you can do is create an analytics report for the tag in question, and run an analytics export of that report to retrieve all of the contact handles.…
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 1 yr ago
- Contacts
- Reported - view
Re: How to set up a group scheduling link @Harsh Goenka Thanks for sharing this request! It's not on our immediate roadmap, but we'll be sure to let you know when we make this improvement to Front 😄
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 1 yr ago
- Calendar
- Reported - view
Re: Sending options in your composer @Achint I see. So sorry. You'll want to go to Personal settings > Preferences > Send button.
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 1 yr ago
- Send Messages
- Reported - view
Re: Front's iOS app @Roy Thanks for sharing this feedback. Could you share more information regarding your badge behavior?
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 1 yr ago
- Mobile
- Reported - view
Re: Sending options in your composer @Achint Hi there, Front only shows 1 button, but multiple options live within that button. You can select a default in your settings as explained above.…
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 1 yr ago
- Send Messages
- Reported - view
Re: How to set up a Front Chat inbox in Front @Andrew no, that's not currently possible!
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 1 yr ago
- Add an Inbox
- Reported - view
Re: How to set up a Front Chat inbox in Front @Andrew yes, you can include a link in the Welcome Message.
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 1 yr ago
- Add an Inbox
- Reported - view
Re: How to enable and use the Translate plugin @Bjarke Not at this time. I'm sorry!
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 1 yr ago
- API & Integrations
- Reported - view
Re: How to set up a Front Chat inbox in Front @Édouard Hi there, currently Front Chat lacks the ability to do this. We'd be happy to open a feature request, though!
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 1 yr ago
- Add an Inbox
- Reported - view
Re: Guide to rule conditions @Kevin O'Neal Hi there! If your rule is assigning a conversation to a teammate, then you shouldn't add the archive action as that will archive it for the assignee.…
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 1 yr ago
- Rules
- Reported - view
Re: How to transition from SMTP to Office 365 sync @james. young Hi there! Please send us an email so we can investigate your case further.
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 1 yr ago
- Add an Inbox
- Reported - view
Re: Create or edit team signatures @james. young Hi there! Front doesn't have a variable for time/date, however, when a recipient receives an email, it should have a timestamp on the email so they can see when it was received.…
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 1 yr ago
- Teammates
- Reported - view
Re: How to view my @mentions @Liz O'Donnell Duncan's message was referring to our old Notifications center that we no longer support. It sounds like you're struggling to find Discussions within a team inbox.…
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 1 yr ago
- Notifications
- Reported - view
How to enable and use the Aircall integration
Overview Aircall is a cloud-based phone system and call center software solution that allows you to log call activity and listen to call and voicemail recordings directly in Front.…
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 6 mths ago
- 614
- API & Integrations
Understanding the conversation summary
Overview Front’s conversation summary provides a consolidated view of some key elements of a conversation without the need to scroll through the entire thread.…
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 1 yr ago
- 408
- Tags & Organization
Re: How to enable and use the Zapier integration Hi @dots, Sorry to hear you're having issues with the Zapier integration. Can you send a screen shot of your zap, and an explanation of what exactly your goal is to support@frontapp.…
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 2 yrs ago
- API & Integrations
- Reported - view
Re: Email threading and how to change your threading mode Hi @Claire Vannette, Previously (many years ago), messages were ordered bottom to top where newest messages were at the top. We decided to reverse this because many aspects of the app now rely on…
- Cori Morrismoderator
- Customer Support Manager
- CoriMorris
- 2 yrs ago
- Inbox Settings
- Reported - view

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Cori Morris

CoriMorris

Customer Support Manager

San Francisco

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