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Languages supported in messages and composer
Overview Front supports multiple languages when reading and composing messages. How it works Languages For inbound messages, we are committed to supporting any language.…
- Lily Cartermoderator
- Lily_Carter
- 1 mth ago
- 107
- Send Messages
Message Templates report
Overview The Message Templates report measures your message template usage so that you can see how often your team is using message templates, and gain insights for each of your message templates.…
- Lily Cartermoderator
- Lily_Carter
- updated 2 mths ago
- 1,245
- Analytics Articles
Manage multiple domains in Front
Overview If your company has multiple domains, then you can manage all of them under the same Front account! For example, your company may own the domains cloudcontentconsulting.…
- Lily Cartermoderator
- Lily_Carter
- updated 2 min ago
- 430
- Inbox Basics
Understanding activity history
Overview When viewing any conversation in Front, you’re able to not only read its messages and internal comments, but also see the full activity history of the conversation.…
- Lily Cartermoderator
- Lily_Carter
- updated 10 mths ago
- 437
- Work Together
How to connect a Microsoft 365 Groups email
Overview If you'd like to add a Microsoft 365 Group email to Front, this process differs from the steps to add a distribution list to Front. To add a Microsoft 365 Group email,…
- Lily Cartermoderator
- Lily_Carter
- updated 10 mths ago
- 877
- Add an Inbox
Re: Reaction time (avg) @Allie Huang Hi Allie 🙂 If you drag a conversation into another inbox to move it, then this would not count as a reaction, since this is just changing the location of the conversation,…
- Lily Cartermoderator
- Lily_Carter
- 10 mths ago
- Analytics Glossary
- Reported - view
How to make inboxes public for your team
Overview Choosing to make a team inbox public means that all current and future teammates, tags and message template in that team are automatically granted access to that inbox.…
- Lily Cartermoderator
- Lily_Carter
- updated 8 mths ago
- 1,930
- Work Together
Re: Custom contact fields @carlos. alvarez Hey Carlos! You'll find the need to start by clicking the gear icon at the top left of your inbox, then go to your Company settings. Then go to Contacts,…
- Lily Cartermoderator
- Lily_Carter
- 1 yr ago
- Contacts
- Reported - view
Multiple instances of Front
Overview If your company has multiple, distinct departments, you might be considering whether or not to create multiple instances of Front. We generally recommend against creating multiple instances…
- Lily Cartermoderator
- Lily_Carter
- updated 1 yr ago
- 237
- Billing
Re: Archived conversations @Isabel Luna Hi there! In this situation, if the conversation currently has the tag in question, the conversation would count toward Archived conversations in the tag table for the March 13-20…
- Lily Cartermoderator
- Lily_Carter
- 1 yr ago
- Analytics Glossary
- Reported - view
Understanding your Shared with me section
Overview Your Shared with me section is located under your Assigned to me section in your main Inbox, and contains all conversations where you’re a participant, but not the assignee.…
- Lily Cartermoderator
- Lily_Carter
- updated 3 mths ago
- 1,503
- Work Together
Understanding inbox and channel settings
Overview Your inboxes and channels have many settings and features that allow you to customize your workflows and preferences. To edit them, click the gear icon on the top right of Front and into the…
- Lily Cartermoderator
- Lily_Carter
- updated 6 mths ago
- 3,447
- Inbox Settings
Allow all participants to reply in a conversation
Overview Channels in shared inboxes have an All teammates can reply option. This is turned off by default. When turned off, only teammates with access to that shared inbox can reply with,…
- Lily Cartermoderator
- Lily_Carter
- updated 10 mths ago
- 365
- Inbox Settings
How to reset/fix your time zone in Front
Overview The Front time zone pulls from your computer's time zone. If you change locations to a different time zone, it's possible that you won't see the change reflected in Front.…
- Lily Cartermoderator
- Lily_Carter
- 1 yr ago
- 673
- Troubleshooting
Re: How to create and message a contact list @Daniel Swift Hey Daniel! You can run an export of your report by following the steps here: https://help.frontapp.com/t/367yxj/messages-export In the export, you'll see a column for "Contact Handle.…
- Lily Cartermoderator
- Lily_Carter
- 1 yr ago
- Contacts
- Reported - view
Re: Tracking emails with Seen receipts @Thibaut Tiberghien Hey Thibaut! Currently there is not a way to selectively turn on/off seen receipts for certain emails or contacts. We do have a feature request for this though,…
- Lily Cartermoderator
- Lily_Carter
- 1 yr ago
- Send Messages
- Reported - view
Front's rules library
Overview Front's rules engine allows you to automate your team’s workflows and increase your team's efficiency in Front. Looking to explore options for your team’s workflow,…
- Lily Cartermoderator
- Lily_Carter
- updated 2 mths ago
- 3,005
- Rules
Re: How to delete a draft @Tim Dingman hi Tim! Thanks for pointing that out. We've gone ahead and updated the screenshots 🙂
- Lily Cartermoderator
- Lily_Carter
- 2 yrs ago
- Send Messages
- Reported - view
Re: How to snooze conversations for later or follow-up Hi @John Fabrega , We do currently have a feature request for this in our backlog that I’ve added your vote to! Thanks for passing along your feedback!
- Lily Cartermoderator
- Lily_Carter
- 2 yrs ago
- Tags & Organization
- Reported - view
Customize your sidebar to show inboxes, tags, teammates, and more
Overview Front allows you to customize your sidebar in order to help you work most efficiently. You can show the inboxes, tags, and teammates in your sidebar that are most relevant to you,…
- Lily Cartermoderator
- Lily_Carter
- updated yesterday
- 10replies
- 7,182
- Tags & Organization
Conversation ID, message ID, and permalinks
Overview Every conversation in Front has a unique conversation ID and link to help you track and access your conversations quickly. Each individual message within the conversation also has its own…
- Lily Cartermoderator
- Lily_Carter
- updated 4 mths ago
- 5,858
- Search
Deliverability settings and SPF/DKIM
Overview If your team uses SMTP forwarding channels in Front, we strongly recommend that you set up specific SPF/DKIM entries in your DNS configuration.…
- Lily Cartermoderator
- Lily_Carter
- updated 4 mths ago
- 24replies
- 24,771
- Security & Deliverability
How to trash or permanently delete a conversation
Overview In your Front inbox, you can trash your unneeded conversations and restore them at any time. In addition to trashing a conversation, Front also allows you to permanently delete specific…
- Lily Cartermoderator
- Lily_Carter
- updated 1 mth ago
- 4replies
- 7,816
- Security & Deliverability

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Lily Carter

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