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Kenji Hayward

Kenji_Hayward

Head of Customer Support

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Joined: 02 Apr 2018

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Latest Posts

Re: Understanding comments
Update: we've added a "formatting comments" section. Now you can easily add formatting like bold, italics, quotes, and more to comments with an improved comment editor!
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Work Together
- Reported - view
Re: How to save and attach emails as .eml files
Update: please note that currently saving/attaching .eml is not supported on mobile. (thanks!)
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Send Messages
- Reported - view
Re: How to undo send
Hi Lyn Maher , you can't recall a message in Front after it's been sent out but we have this feature request in our backlog. I went ahead and added a +1 for you to that request.…
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Send Messages
- Reported - view
Re: Your settings and individual preferences
🕵️‍♀️ Pro Tip: You can now search for preferences on the My Preferences page to find your settings faster!
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Settings
- Reported - view
Re: Setting a default download location
Hi Tushar Gangoly we've got a feature request open for making this available on download all, if you emailed into support@frontapp.com I can attach that +1 for you to make sure we follow up with you…
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Settings
- Reported - view
Re: Setting a default download location
Hi Tushar, I just tested this and it prompts for me but that doesn't mean you're not having issues 😅 Could you send an email to support@frontapp.com and we'll investigate your account? Thanks!
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Settings
- Reported - view
Re: Setting a default download location
Tushar Gangoly Courtenay Rickey Autumn Boyd Kenji here with the Front support team 👋 have you tried using this to save to a different location each time:…
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Settings
- Reported - view
Re: Read vs. unread status
Unread or Open messages depending on your inbox counter preference.
- Head of Customer Support
- Kenji_Hayward
- 3 yrs ago
- Tags & Organization
- Reported - view
Re: Read vs. unread status
Thanks so much, Christina, yes we are still working on that feature. Melanie Brown feel free to email us if that is still an issue support@frontapp.com and our team is happy to look into it.
- Head of Customer Support
- Kenji_Hayward
- 3 yrs ago
- Tags & Organization
- Reported - view
Re: Import, upload, and export contacts in Front
Hi Inna Halanzovska ! I've added a +1 to a feature request for this. In the meantime please feel free to contact support@frontapp.com and ask us to export them for you. Thanks : )
- Head of Customer Support
- Kenji_Hayward
- 3 yrs ago
- Contacts
- Reported - view
Re: Read vs. unread status
Hi christina martin ! Our team is still working on this feature. I'll be sure to follow up here to let you know when we do have an update for everyone. Thanks!
- Head of Customer Support
- Kenji_Hayward
- 3 yrs ago
- Tags & Organization
- Reported - view
Calendar in-app reminder notifications

Overview Front’s in-app calendar reminder notifications are a helpful way to stay on top of your schedule. You can set a reminder time for calendars or specific events and Front will send you a…
- Head of Customer Support
- Kenji_Hayward
- updated 5 mths ago
- 2replies
- 4,581
- Calendar
Re: How to enable and use the Jira integration
Hi majelan please contact us via the help center form and our team will take a look. thanks!
- Head of Customer Support
- Kenji_Hayward
- 3 yrs ago
- API & Integrations
- Reported - view
Re: Understanding sequences
Brad Nihls I want to make sure we are transparent with you on this feature request. We don't have plans to support this in Front outside of current way of managing replies. Thanks!
- Head of Customer Support
- Kenji_Hayward
- 3 yrs ago
- Sequences
- Reported - view
Re: Understanding Front's composer
Karlijn Limpens We have this feature request in our backlog. I went ahead and added a +1 for you to that request. We will let you know as soon as we make this improvement to Front! With that said,…
- Head of Customer Support
- Kenji_Hayward
- 4 yrs ago
- Send Messages
- Reported - view
Re: How to set up a Twilio SMS inbox in Front
Hi from San Francisco Daisuke Ishii since our SMS integration is via Twilio, we would follow any limitations that they have in place when it comes to supported countries.…
- Head of Customer Support
- Kenji_Hayward
- 4 yrs ago
- Add an Inbox
- Reported - view
Re: How to use @mentions in comments
Hi @wouter there isn't an "@participants" tag. I went ahead and logged this as a feature request with our Product team. Thank you for your suggestion! 🙂
- Head of Customer Support
- Kenji_Hayward
- 4 yrs ago
- 1
- Work Together
- Reported - view
Re: How to start an internal discussion
jseefurth@ookla.com Think of discussions as an extension of the sidebar conversations you have in comments! 🙂 Discussions are a way to start a conversation when there is no client email to kick…
- Head of Customer Support
- Kenji_Hayward
- 4 yrs ago
- Work Together
- Reported - view
Re: Understanding Front's composer
Andy Hund Hi there, A while ago, you reported issues with using our composer, and how track tabs + indent right/indent left, was impacted on your messages.…
- Head of Customer Support
- Kenji_Hayward
- 4 yrs ago
- Send Messages
- Reported - view
Re: Spam in Front
Hi andrea while you cannot customize the Front spam filter..you can create custom rules to archive or action messages that contain certain phrases which may help you in this case. thanks!
- Head of Customer Support
- Kenji_Hayward
- 4 yrs ago
- Security & Deliverability
- Reported - view
Re: How to enable and use the Shopify integration
Hi Tom thanks for your feedback. That is not something that we have a timeline to share right now but it is something that future updates should help with.…
- Head of Customer Support
- Kenji_Hayward
- 4 yrs ago
- API & Integrations
- Reported - view
Re: Understanding Front's composer
Hi Andy, Not currently...however, we are making a lot of enhancements to our composer in the next couple of months, and this indenting fix will be part of it ,…
- Head of Customer Support
- Kenji_Hayward
- 4 yrs ago
- Send Messages
- Reported - view
Re: How to enable and use the Jira integration
Hi Caroline Bryngelson ! This tag isn't searchable, you can search for existing JIRA(s) within the plugin though by clicking on the JIRA plugin tag and searching within in it by toggling attach to…
- Head of Customer Support
- Kenji_Hayward
- 4 yrs ago
- API & Integrations
- Reported - view
Re: How to enable and use the HubSpot integration
Hi Max, in the plug-in side panel, click on the email address of the contact, they should go directly to hubspot. thanks!
- Head of Customer Support
- Kenji_Hayward
- 4 yrs ago
- API & Integrations
- Reported - view
Re: Understanding rules
Hi Søren Rynkebjerg please send us a request (as we'll likely need some information sensitive to your account) you can use the contact form on our Help Center thanks!
- Head of Customer Support
- Kenji_Hayward
- 4 yrs ago
- Rules
- Reported - view

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