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Re: Understanding comments Update: we've added a "formatting comments" section. Now you can easily add formatting like bold, italics, quotes, and more to comments with an improved comment editor!
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 1 yr ago
- Work Together
- Reported - view
Re: How to save and attach emails as .eml files Update: please note that currently saving/attaching .eml is not supported on mobile. (thanks!)
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 1 yr ago
- Send Messages
- Reported - view
Re: How to undo send Hi @Lyn Maher , you can't recall a message in Front after it's been sent out but we have this feature request in our backlog. I went ahead and added a +1 for you to that request.…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 1 yr ago
- Send Messages
- Reported - view
Re: Your settings and individual preferences 🕵️‍♀️ Pro Tip: You can now search for preferences on the My Preferences page to find your settings faster!
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 1 yr ago
- Settings
- Reported - view
Re: Setting a default download location Hi @Tushar Gangoly we've got a feature request open for making this available on download all, if you emailed into support@frontapp.com I can attach that +1 for you to make sure we follow up with…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 1 yr ago
- Settings
- Reported - view
Re: Setting a default download location Hi Tushar, I just tested this and it prompts for me but that doesn't mean you're not having issues 😅 Could you send an email to support@frontapp.com and we'll investigate your account? Thanks!
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 1 yr ago
- Settings
- Reported - view
Re: Setting a default download location @Tushar Gangoly @Courtenay Rickey @Autumn Boyd Kenji here with the Front support team 👋 have you tried using this to save to a different location each time:…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 1 yr ago
- Settings
- Reported - view
Re: Read vs. unread status Unread or Open messages depending on your inbox counter preference.
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Tags & Organization
- Reported - view
Re: Read vs. unread status Thanks so much, Christina, yes we are still working on that feature. @Melanie Brown feel free to email us if that is still an issue support@frontapp.com and our team is happy to look into it.
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Tags & Organization
- Reported - view
Re: Import, upload, and export contacts in Front Hi @Inna Halanzovska ! I've added a +1 to a feature request for this. In the meantime please feel free to contact support@frontapp.com and ask us to export them for you. Thanks : )
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Contacts
- Reported - view
Re: Read vs. unread status Hi @christina martin ! Our team is still working on this feature. I'll be sure to follow up here to let you know when we do have an update for everyone. Thanks!
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Tags & Organization
- Reported - view
Calendar in-app reminder notifications
Overview Front’s in-app calendar reminder notifications are a helpful way to stay on top of your schedule. You can set a reminder time for calendars or specific events and Front will send you a…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- updated 11 mths ago
- 2replies
- 2,706
- Calendar
Re: How to enable and use the Jira integration Hi @majelan please contact us via the help center form and our team will take a look. thanks!
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- API & Integrations
- Reported - view
Re: Understanding sequences @Brad Nihls I want to make sure we are transparent with you on this feature request. We don't have plans to support this in Front outside of current way of managing replies. Thanks!
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Sequences
- Reported - view
Re: Understanding Front's composer @Karlijn Limpens We have this feature request in our backlog. I went ahead and added a +1 for you to that request. We will let you know as soon as we make this improvement to Front! With that said,…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 3 yrs ago
- Send Messages
- Reported - view
Re: How to set up a Twilio SMS inbox in Front Hi from San Francisco @Daisuke Ishii since our SMS integration is via Twilio, we would follow any limitations that they have in place when it comes to supported countries.…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 3 yrs ago
- Add an Inbox
- Reported - view
Re: How to use @mentions in comments Hi @wouter there isn't an "@participants" tag. I went ahead and logged this as a feature request with our Product team. Thank you for your suggestion! 🙂
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 3 yrs ago
- 1
- Work Together
- Reported - view
Re: How to start an internal discussion @jseefurth@ookla.com Think of discussions as an extension of the sidebar conversations you have in comments! 🙂 Discussions are a way to start a conversation when there is no client email to kick…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 3 yrs ago
- Work Together
- Reported - view
Re: Understanding Front's composer @Andy Hund Hi there, A while ago, you reported issues with using our composer, and how track tabs + indent right/indent left, was impacted on your messages.…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 3 yrs ago
- Send Messages
- Reported - view
Re: Spam in Front Hi @andrea while you cannot customize the Front spam filter..you can create custom rules to archive or action messages that contain certain phrases which may help you in this case. thanks!
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 3 yrs ago
- Security & Deliverability
- Reported - view
Re: How to enable and use the Shopify integration Hi @Tom thanks for your feedback. That is not something that we have a timeline to share right now but it is something that future updates should help with.…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 3 yrs ago
- API & Integrations
- Reported - view
Re: Understanding Front's composer Hi Andy, Not currently...however, we are making a lot of enhancements to our composer in the next couple of months, and this indenting fix will be part of it ,…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 3 yrs ago
- Send Messages
- Reported - view
Re: How to enable and use the Jira integration Hi @Caroline Bryngelson ! This tag isn't searchable, you can search for existing JIRA(s) within the plugin though by clicking on the JIRA plugin tag and searching within in it by toggling attach to…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 3 yrs ago
- API & Integrations
- Reported - view
Re: How to enable and use the HubSpot integration Hi Max, in the plug-in side panel, click on the email address of the contact, they should go directly to hubspot. thanks!
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 3 yrs ago
- API & Integrations
- Reported - view
Re: Understanding rules Hi @Søren Rynkebjerg please send us a request (as we'll likely need some information sensitive to your account) you can use the contact form on our Help Center thanks!
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 3 yrs ago
- Rules
- Reported - view

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Kenji Hayward

Kenji_Hayward

Head of Customer Support

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Joined: 02 Apr 2018

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