How to enable Javascript

Contact us Contact us

Latest Posts

Re: Understanding comments Update: we've added a "formatting comments" section. Now you can easily add formatting like bold, italics, quotes, and more to comments with an improved comment editor!
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 11 mths ago
- Work Together
- Reported - view
Re: How to save and attach emails as .eml files Update: please note that currently saving/attaching .eml is not supported on mobile. (thanks!)
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 11 mths ago
- Send Messages
- Reported - view
Re: How to undo send Hi @Lyn Maher , you can't recall a message in Front after it's been sent out but we have this feature request in our backlog. I went ahead and added a +1 for you to that request.…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 11 mths ago
- Send Messages
- Reported - view
Re: Your settings and individual preferences 🕵️‍♀️ Pro Tip: You can now search for preferences on the My Preferences page to find your settings faster!
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 11 mths ago
- Settings
- Reported - view
Re: Setting a default download location Hi @Tushar Gangoly we've got a feature request open for making this available on download all, if you emailed into support@frontapp.com I can attach that +1 for you to make sure we follow up with…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 1 yr ago
- Settings
- Reported - view
Re: Setting a default download location Hi Tushar, I just tested this and it prompts for me but that doesn't mean you're not having issues 😅 Could you send an email to support@frontapp.com and we'll investigate your account? Thanks!
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 1 yr ago
- Settings
- Reported - view
Re: Setting a default download location @Tushar Gangoly @Courtenay Rickey @Autumn Boyd Kenji here with the Front support team 👋 have you tried using this to save to a different location each time:…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 1 yr ago
- Settings
- Reported - view
Re: Read vs. unread status Unread or Open messages depending on your inbox counter preference.
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 1 yr ago
- Tags & Organization
- Reported - view
Re: Read vs. unread status Thanks so much, Christina, yes we are still working on that feature. @Melanie Brown feel free to email us if that is still an issue support@frontapp.com and our team is happy to look into it.
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 1 yr ago
- Tags & Organization
- Reported - view
Re: Import, upload, and export contacts in Front Hi @Inna Halanzovska ! I've added a +1 to a feature request for this. In the meantime please feel free to contact support@frontapp.com and ask us to export them for you. Thanks : )
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 1 yr ago
- Contacts
- Reported - view
Re: Read vs. unread status Hi @christina martin ! Our team is still working on this feature. I'll be sure to follow up here to let you know when we do have an update for everyone. Thanks!
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 1 yr ago
- Tags & Organization
- Reported - view
Formation : Premiers pas sur Front 🇫🇷
Rejoignez Arthur Le Flem qui vous guidera dans la découverte et la configuration de votre inbox.
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 1 yr ago
- 136
- Webinar Recordings
Calendar in-app reminder notifications
Overview Front’s in-app calendar reminder notifications are a helpful way to stay on top of your schedule. You can set a reminder time for calendars or specific events and Front will send you a…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 1 mth ago
- 2 replies
- 1,274
- Calendar
Re: How to enable and use the Jira integration Hi @majelan please contact us via the help center form and our team will take a look. thanks!
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- API & Integrations
- Reported - view
Re: Understanding sequences @Brad Nihls I want to make sure we are transparent with you on this feature request. We don't have plans to support this in Front outside of current way of managing replies. Thanks!
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Sequences
- Reported - view
Re: Understanding Analytics @Ashley Grant it will show you the current range you selected vs the previous. For example if you ran a report for April the previous period would be March. Hope that helps!
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Legacy Analytics Articles
- Reported - view
Re: Understanding Analytics @andrea can you email us support@frontapp.com so that we can take a look at your reports with you, thanks!
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- 1
- Legacy Analytics Articles
- Reported - view
Re: Understanding Front's composer @Karlijn Limpens We have this feature request in our backlog. I went ahead and added a +1 for you to that request. We will let you know as soon as we make this improvement to Front! With that said,…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Send Messages
- Reported - view
Re: How to set up a Twilio SMS inbox in Front Hi from San Francisco @Daisuke Ishii since our SMS integration is via Twilio, we would follow any limitations that they have in place when it comes to supported countries.…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Add an Inbox
- Reported - view
Re: How to use @mentions in comments Hi @wouter there isn't an "@participants" tag. I went ahead and logged this as a feature request with our Product team. Thank you for your suggestion! 🙂
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- 1
- Work Together
- Reported - view
Re: How to start an internal discussion @ jseefurth@ookla.com Think of discussions as an extension of the sidebar conversations you have in comments! 🙂 Discussions are a way to start a conversation when there is no client email to kick…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Work Together
- Reported - view
Re: Understanding Front's composer @Andy Hund Hi there, A while ago, you reported issues with using our composer, and how track tabs + indent right/indent left, was impacted on your messages.…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Send Messages
- Reported - view
Re: Spam in Front Hi @andrea while you cannot customize the Front spam filter..you can create custom rules to archive or action messages that contain certain phrases which may help you in this case. thanks!
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Security & Deliverability
- Reported - view
Re: How to enable and use the Shopify integration Hi @Tom thanks for your feedback. That is not something that we have a timeline to share right now but it is something that future updates should help with.…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- API & Integrations
- Reported - view
Re: Understanding Front's composer Hi Andy, Not currently...however, we are making a lot of enhancements to our composer in the next couple of months, and this indenting fix will be part of it ,…
- Kenji Hayward
- Head of Customer Support
- Kenji_Hayward
- 2 yrs ago
- Send Messages
- Reported - view

1 2 Next

Back to top

Kenji Hayward

Kenji_Hayward

Head of Customer Support

40
8
0

Follow

Welcome to the Front Help Center!

Whether you're new to Front or you've been with us for years, this is your place to learn about Front, access our training resources, and get support from our team.

If you need assistance, please don't hesitate to contact us.
Front
- Log in to Front
- Front homepage
Categories
More
- Log in to comment
- Live Webinars
- Tags

Powered by Forumbee