Jason Dugdale
- Latest Posts
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IP Restrictions
Overview Admins can define IP addresses or IP ranges that teammates on their Front instance must be using in order to access Front. When to use IP restrictions This is a helpful feature to enable…
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Setting up SendGrid SPF/DKIM DNS records in Namecheap
Overview SPF/DKIM records are industry-standard security mechanisms that authorize Front to send emails on our customers’ behalf. When you add a SMTP email channel,…
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Troubleshooting internal email being marked as spam
Overview If you are experiencing issues with internal email sent via Front landing in your colleagues' spam folders, take a look at some of the common causes below to troubleshoot this.…
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Installing Front Chat on a Shopify Site
Overview The steps you need to take to install Front Chat on your Shopify site varies from our regular instructions for installing Front Chat, as Shopify sites are constructed in a specific way that…
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Troubleshooting Office 365 email channels
Overview From time to time it is possible you may experience alerts or sending errors related to you Office 365 email channels. Here we explore some of the most common issues and provide some…
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Replacing a teammate in Front
Overview A common situation for our Front users is when an employee leaves your team or company, and you need to replace their teammate account in Front with a new teammate — what is the best way to…
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User provisioning with an Identity Provider (IdP)
Overview Identity Providers (IdPs), such as Azure Active Directory or Okta, provide a directory of employees and can be used to manage employee app provisioning (for apps like Front).…
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Default roles and permissions
Overview Front allows you to designate different levels of access to different teammates. In addition to the Company Admin role, we provide two default teammate roles:…
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Configuring Google Workspace accounts to send via Gmail SMTP Relay
Overview You can connect Google Workspace user accounts to Front, and send outbound email via Gmail’s SMTP Relay in order to access higher daily sending limits for your Gmail channels (see Google’s…
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Installing Front Chat on a Squarespace.com site
Overview The steps you need to take to install Front Chat on Squarespace varies from our regular instructions for installing Front Chat, as Squarespace requires you to add code blocks to your site…
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Keeping a log of messages sent and received via Front
Overview A common requirement for many users of Front is to record a log of all messages send and received through Front in an external system. Here we’ll explore a couple of methods of achieving…
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Working with support at Front
Overview When working with the Support team at Front, you may be asked for a few common pieces of information to help our team find answers for you faster.…
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API requests failing for private resources
In order to make API requests to access private resources (such as listing conversations from a teammate's private Inbox), that teammate must have first enabled the Allow access to my individual…
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How to merge contacts
Overview You might sometimes find that you have multiple records saved for the same contact, such as a record being saved for their email address and another for their phone number.…