How to enable Javascript

Contact us Contact us

Latest Posts

Re: Getting started with Front Calendar @Derek Gonzalez Hi Derek, to further investigate, could you email us at support@frontapp.com and provide the Gmail account address?
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 1 yr ago
- Calendar
- Reported - view
Re: Tracking emails with Seen receipts @Irving Mercedes thanks for the feedback, we'll share this with our product team!
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 1 yr ago
- 1
- Send Messages
- Reported - view
Re: How to set up a Facebook inbox in Front @Mikele Guedes This isn't possible with Front at this time, but it's an existing feature request in our product backlog!
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 1 yr ago
- Add an Inbox
- Reported - view
Re: Front's CSAT Feature @miranda Apologies for the miscommunications here, our Support rep has followed up via email to help clarify. We suggest the best way to look for CSAT attribution by a teammate is on the "Team…
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 1 yr ago
- Analytics Articles
- Reported - view
Re: Front's CSAT Feature @miranda CSAT scores by agent are available in the Team Performance report. Individual responses are accessible in Analytics by using the Metric Details functionality.…
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 1 yr ago
- Analytics Articles
- Reported - view
Re: How to snooze conversations for later or follow-up @Mikele Guedes If you snooze a conversation, Front will treat it similarly as if the conversation was archived. However, with SLA rules, the SLA timer continues to run while the conversation is…
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 1 yr ago
- Tags & Organization
- Reported - view
Re: Team Performance report @Amber Jones Hey Amber, it's not possible for users to disable/hide the Busiest Times heatmap. We can submit a feature request to our Product team to minimize it from your view.
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 1 yr ago
- Analytics Articles
- Reported - view
Re: Spell check @Anthony Menard Hey Anthony, this isn't a setting that can be configured in Front, so you may want to check out your computer language settings to see if it's possible to change that.
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 1 yr ago
- Individual Inboxes
- Reported - view
Re: Understanding message templates and folders @Tedra Osell Unfortunately there isn't a way to change/convert a personal message template to a team message template. You'll have to recreate them manually as a team message template at this time.…
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 1 yr ago
- Message Templates
- Reported - view
Re: Understanding message templates and folders @Jean Tran There isn't a feature to track this by default, but it's something we're looking to have in the future. We'll let you know when this becomes possible in Front, stay tuned!
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 1 yr ago
- Message Templates
- Reported - view
Re: Understanding scheduling links @katie Hi Katie, this is not possible at this time, but is an existing feature request our team is planning to support in Front soon!
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 1 yr ago
- 2
- Calendar
- Reported - view
Re: Understanding scheduling links Hi @David Edmonson you can actually view all of your scheduling links from the composer or the calendar. See screenshots here:…
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Calendar
- Reported - view
Re: Understanding scheduling links @Vishesh Mittal Hi Vishesh, as noted here we do not provide reminder emails in the new scheduling: https://help.frontapp.com/t/x2h64bh/migrating-to-the-new-scheduling-suite#retired-features
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Calendar
- Reported - view
Re: Custom contact fields @Jason S Hey Jason, this feature request is in our product backlog. I've added +1 vote for this, and we'll let you know if/when this is supported in Front.
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Contacts
- Reported - view
Re: Facebook errors @Ella Guevarra I'm sorry to hear about that. This is Front's customer support team, and we are happy to assist you with any questions about our product.…
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Troubleshooting
- Reported - view
Re: Facebook errors @Ella Guevarra Hey Ella, if you're having issues using Front, you can email support@frontapp.com
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Troubleshooting
- Reported - view
Re: How to enable and use the ClickUp integration Hi @Maksim , currently this isn't a capability to filter conversations with attached/unattached tasks or sync task status within Front's Clickup integration.…
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- API & Integrations
- Reported - view
Re: Sort message by time in your inbox @Ashley Grant Not yet, but we'll add a +1 vote for this feature request
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Tags & Organization
- Reported - view
Re: Manually merge conversations @Ashley Grant added another +1 for you!
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Tags & Organization
- Reported - view
Re: Facebook errors @max alberts Sorry to hear that Max, I'm afraid we can't do anything on Front's end to resolve this. We hope Facebook gets back to you soon!
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Troubleshooting
- Reported - view
Re: Facebook errors @max alberts Hey Max, if you're having issues replying from your Facebook inbox in Front, please email support@frontapp.com and include a screenshot of what you see along with a conversation ID.…
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Troubleshooting
- Reported - view
Re: Guide to rule conditions @Kevin O'Neal Hey Kevin, sounds like Front's company rules feature may help: https://help.frontapp.com/t/h441h2/company-rules
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Rules
- Reported - view
How to zoom in and out
Overview Front has a default display and font size, but you can always zoom in and out according to your preference. Learn how to adjust the viewing size based on which machine you're using.…
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- updated 10 mths ago
- 1,771
- Settings
Re: Manually merge conversations @jhornby Yes, we have an open feature request to merge more than 100 messages. I have added a +1 vote for you on this capability to our product team. We'll follow up with you when the limit has…
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Tags & Organization
- Reported - view
Re: Understanding tags Hi Athena, yes I have logged this capability as a feature request to our product team!
- Lemuel Chanadmin
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Tags & Organization
- Reported - view

1 2 Next

Back to top

admin

Lemuel Chan

Lemuel_Chan

Customer Support Representative

San Francisco

77
9
1

Joined: 21 Jun 2018

Follow

Welcome to the Front Help Center!

Whether you're new to Front or you've been with us for years, this is your place to learn about Front, access our training resources, and get support from our team.

If you need assistance, please don't hesitate to contact us.
Front
- Log in to Front
- Front homepage
Categories
More
- Log in to comment
- Live Webinars
- Tags

Powered by Forumbee