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Lemuel Chan

Lemuel_Chan

Customer Support Representative

San Francisco

Joined: 21 Jun 2018

My Posts

Latest Posts

Re: Getting started with Front Calendar
Derek Gonzalez Hi Derek, to further investigate, could you email us at support@frontapp.com and provide the Gmail account address?
- Customer Support Representative
- Lemuel_Chan
- 1 yr ago
- Calendar
- Reported - view
Re: Tracking emails with Seen receipts
Irving Mercedes thanks for the feedback, we'll share this with our product team!
- Customer Support Representative
- Lemuel_Chan
- 1 yr ago
- 1
- Send Messages
- Reported - view
Re: How to set up a Facebook inbox in Front
Mikele Guedes This isn't possible with Front at this time, but it's an existing feature request in our product backlog!
- Customer Support Representative
- Lemuel_Chan
- 1 yr ago
- Add an Inbox
- Reported - view
Re: Front's CSAT Feature
miranda Apologies for the miscommunications here, our Support rep has followed up via email to help clarify. We suggest the best way to look for CSAT attribution by a teammate is on the "Team…
- Customer Support Representative
- Lemuel_Chan
- 1 yr ago
- Analytics Articles
- Reported - view
Re: Front's CSAT Feature
@miranda CSAT scores by agent are available in the Team Performance report. Individual responses are accessible in Analytics by using the Metric Details functionality.…
- Customer Support Representative
- Lemuel_Chan
- 1 yr ago
- Analytics Articles
- Reported - view
Re: How to snooze conversations for later or follow-up
Mikele Guedes If you snooze a conversation, Front will treat it similarly as if the conversation was archived. However, with SLA rules, the SLA timer continues to run while the conversation is…
- Customer Support Representative
- Lemuel_Chan
- 1 yr ago
- Tags & Organization
- Reported - view
Re: Team Performance report
Amber Jones Hey Amber, it's not possible for users to disable/hide the Busiest Times heatmap. We can submit a feature request to our Product team to minimize it from your view.
- Customer Support Representative
- Lemuel_Chan
- 1 yr ago
- Analytics Articles
- Reported - view
Re: Spell check
Anthony Menard Hey Anthony, this isn't a setting that can be configured in Front, so you may want to check out your computer language settings to see if it's possible to change that.
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Individual Inboxes
- Reported - view
Re: Understanding message templates and folders
Tedra Osell Unfortunately there isn't a way to change/convert a personal message template to a team message template. You'll have to recreate them manually as a team message template at this time.…
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Message Templates
- Reported - view
Re: Understanding message templates and folders
Jean Tran There isn't a feature to track this by default, but it's something we're looking to have in the future. We'll let you know when this becomes possible in Front, stay tuned!
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Message Templates
- Reported - view
Re: Understanding scheduling links
katie Hi Katie, this is not possible at this time, but is an existing feature request our team is planning to support in Front soon!
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- 2
- Calendar
- Reported - view
Re: Understanding scheduling links
Hi David Edmonson you can actually view all of your scheduling links from the composer or the calendar. See screenshots here:…
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Calendar
- Reported - view
Re: Understanding scheduling links
Vishesh Mittal Hi Vishesh, as noted here we do not provide reminder emails in the new scheduling: https://help.frontapp.com/t/x2h64bh/migrating-to-the-new-scheduling-suite#retired-features
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Calendar
- Reported - view
Re: Custom contact fields
Jason S Hey Jason, this feature request is in our product backlog. I've added +1 vote for this, and we'll let you know if/when this is supported in Front.
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Contacts
- Reported - view
Re: Facebook errors
Ella Guevarra I'm sorry to hear about that. This is Front's customer support team, and we are happy to assist you with any questions about our product.…
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Troubleshooting
- Reported - view
Re: Facebook errors
Ella Guevarra Hey Ella, if you're having issues using Front, you can email support@frontapp.com
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Troubleshooting
- Reported - view
Re: How to enable and use the ClickUp integration
Hi Maksim , currently this isn't a capability to filter conversations with attached/unattached tasks or sync task status within Front's Clickup integration.…
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- API & Integrations
- Reported - view
Re: Sort message by time in your inbox
Ashley Grant Not yet, but we'll add a +1 vote for this feature request
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Tags & Organization
- Reported - view
Re: Manually merge conversations
Ashley Grant added another +1 for you!
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Tags & Organization
- Reported - view
Re: Facebook errors
max alberts Sorry to hear that Max, I'm afraid we can't do anything on Front's end to resolve this. We hope Facebook gets back to you soon!
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Troubleshooting
- Reported - view
Re: Facebook errors
max alberts Hey Max, if you're having issues replying from your Facebook inbox in Front, please email support@frontapp.com and include a screenshot of what you see along with a conversation ID.…
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Troubleshooting
- Reported - view
Re: Guide to rule conditions
Kevin O'Neal Hey Kevin, sounds like Front's company rules feature may help: https://help.frontapp.com/t/h441h2/company-rules
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Rules
- Reported - view
How to zoom in and out

Overview Front has a default display and font size, but you can always zoom in and out according to your preference. Learn how to adjust the viewing size based on which machine you're using.…
- Customer Support Representative
- Lemuel_Chan
- updated 1 yr ago
- 2,304
- Settings
Re: Manually merge conversations
jhornby Yes, we have an open feature request to merge more than 100 messages. I have added a +1 vote for you on this capability to our product team. We'll follow up with you when the limit has…
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Tags & Organization
- Reported - view
Re: Understanding tags
Hi Athena, yes I have logged this capability as a feature request to our product team!
- Customer Support Representative
- Lemuel_Chan
- 2 yrs ago
- Tags & Organization
- Reported - view

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