Examples & troubleshooting
Examples
Analytics metrics in action
One of Front's greatest values is that we can measure and show you how efficiently your team is working. There are several key metrics you can use to ...
Total reply time examples in Analytics
In Front Analytics , the Total reply time metric is how long it took your team to resolve an issue with a customer, as it measures the total amount...
Conversation segment examples in analytics
In Front Analytics , a conversation can be split into several segments to ensure new topics in long threads are counted as new conversations. The ...
Troubleshooting
Voice metrics in Front
Front interfaces with multiple partners to provide native voice channels : Dialpad, Aircall, etc. Each of them defines, calculates, and records spe...
Analytics FAQs & topics
We try to make the metrics we present in the analytics dashboard as straightforward as possible, but they still depend on details that may be helpful ...