How to enable and use the Reforge Insight Analytics integration

Reforge Insight Analytics (formerly Monterey AI) is a copilot for product insights. We help product and CX teams aggregate, triage, and analyze unstructured qualitative data — including support tickets, transcripts, surveys, and social reviews — so the team can focus on building products with continuous insights.

The Reforge Insight Analytics integration ingests and analyzes Front conversations to produce useful and actionable insights. Find the most common feature requests, emerging issues, or frequent questions. Receive regular reports, ask direct questions to our helpful AI, and build your product with continuous insight.

You must have Front company admin permissions to set up the integration.

Follow Reforge's setup guide to get started.

Reforge developed and maintains this integration, so if you have any questions please reach out to their team at hello@reforge.com.

This feature is available on all plans.