Total views

Term name

Total views

Purpose

Understand the general volume of traffic for your knowledge base and check engagement.

For specific pages: Identify which knowledge base pages your users visit the most. You can use this information to determine if an article is resonating with visitors, and to help with knowledge base content planning. 

Definition

Count of total page views across all pages in the knowledge base public portal.

For specific pages: Count of times a page has been viewed, including repeat visitors in the knowledge base public portal.

Location & attribution

Knowledge base report

• Key metrics chart

• Changes over time chart

• Engagement table

FAQ

• Includes article, category, home page, contact form, and search result pages.

• Metric includes both anonymous users and users who have accepted your knowledge base's cookie banner.

• Data is accurate and complete starting from the release date of this feature on Jan 29, 2024.