How to enable and use the Next Matter integration

With Next Matter, you can connect tasks, teams, tools, and external people in automated workflows, designed to work exactly like you do. Whether you want to enhance customer experience with ticket-based workflows, or scale critical operations, you can build, run, and optimize workflows. Empower any support representative to improve CX by owning and resolving workflows, not tickets.

This integration enables resolution of complex tickets without leaving Front. From customer onboarding to offboarding to escalations, complete these workflows right in Front, where you work everyday. The integration helps you easily create, search and link Next Matter workflows directly to Front threads. See here for a video overview.

Follow Next Matter's setup guide to get started.

Next Matter developed and maintains this integration, so if you have any questions please reach out to their team at support@nextmatter.com.

This feature is available on all plans.