How to enable and use the Acai Travel integration

Acai Travel is an AI-powered backend orchestration platform built for Travel Management Companies, airlines, and OTAs. It automates issues such as the post-booking complexity around exchanges, cancellations, disruption handling, and queue management, thereby reducing manual workload and accelerating resolution times. Acai connects directly to your GDS, PCCs, and other related systems to process complex travel workflows at scale.
The Acai Travel integration brings your live bookings and travel context directly inside Front conversations. When a customer opens a support thread, Acai's AI Travel Agent springs into action looking up PNRs and executing requests. Advisors can also trigger Acai-powered workflows, such as exchanges or cancellations, from Front conversations, cutting down handling time significantly and reducing manual errors.

You must have Front company admin permissions to set up the integration.

Follow Acai Travel's setup guide to get started.

Acai Travel developed and maintains this integration, so if you have any questions please reach out to their team at support@acaitravel.com.

This feature is available on the Professional plan or above.