How to enable and use the Birdie integration

Birdie is a screen recording solution built specifically for support teams. Instead of asking customers to describe their issue, Birdie lets them record their screen and show the problem directly, eliminating back-and-forth and giving agents the context they need to resolve tickets faster. Customers can record instantly with no installation, download, or account required.

The Birdie integration with Front allows support teams to request screen recordings from customers and deliver guidance through screen recordings, all within the workspace. Recordings and their accompanying technical context arrive directly in the relevant conversation, so agents can triage, troubleshoot, and respond without leaving Front.

Follow Birdie's setup guide to get started.

Birdie developed and maintains this integration, so if you have any questions please reach out to their team at support@birdie.so.

This feature is available on all plans.