How to enable and use the RipeText integration

RipeText is a Performance OS for support teams. An AI layer to read every conversation, spot issues, prevent churn, and coach agents automatically.

Support teams are flying blind: surveys capture 5% of feedback, but 90%+ of churn risk hides inside conversations. RipeText reads every message, flags emerging problems, and trains agents so issues get fixed before revenue walks out the door.

Linking RipeText to Front is as simple as a couple of clicks. Once you establish a connection, RipeText ingests part of your historic content, and then continuously tracks newly created support threads. All of this content gets processed for insights. Removing your integration is even simpler if you ever have to.

Watch a video overview at https://www.youtube.com/watch?v=m72UGAxlnzk

You must have Front company admin permissions to set up the integration.

Follow RipeText's setup guide to get started.

RipeText developed and maintains this integration, so if you have any questions please reach out to their team at support@ripetext.com.

This feature is available on all plans.