Automate voice and SMS workflows with rules

Rules allow you to create workflows related to Front’s native telephony integrations. Use rules to automate voice and SMS team processes to help your team work more efficiently.

This article assumes you’ve already set up a voice or SMS channel.

Use the Call event is received rule trigger to create a rule to automatically archive conversations that were abandoned by callers. This automatically triages your inbox and keeps it tidy.

Use the Measure customer satisfaction rule template to automatically send a CSAT survey to get feedback on your customer’s experience. See this article to learn more about Front’s CSAT feature.

Front’s native telephony integrations are available on the Professional plan or above.