How to enable and use the Strada integration

Strada provides AI phone agents purpose-built for insurance carriers, MGAs, and brokers. Our platform handles inbound and outbound calls 24/7 across sales, claims, and customer service—with native integrations to your existing systems. Scale to thousands of conversations while maintaining accuracy and freeing your team to focus on high-value work.

The Strada integration seamlessly connects your AI phone agents with Front's team inbox, enabling real-time visibility into call activities. During live calls, Strada automatically sends channel messages to keep your team informed of important customer interactions, escalations, or key conversation moments. After calls conclude, the integration triggers post-call workflows that route conversation summaries, action items, and follow-up tasks to the appropriate Front channels, ensuring nothing falls through the cracks and enabling smooth handoffs between AI agents and human team members.

You must have Front company admin permissions to set up the integration.

Follow Strada's setup guide to get started.

Strada developed and maintains this integration, so if you have any questions please reach out to their team at support@getstrada.com.

This feature is available on the Professional plan or above.