How to enable and use the CraftCX integration

CraftCX helps businesses understand and improve their AI-driven support conversations. By leveraging the AXIS framework (AI Experience Score), CraftCX provides a straightforward metric on the performance of your AI Support Agent and offers actionable insights to enhance the quality of your AI-powered support.

The integration with Front allows CraftCX to receive events from Front after conversation resolution. Upon receiving these events, CraftCX processes the conversation through the AXIS scoring system. Scores are presented within the CraftCX dashboard to drive improvements for your customer experience.

You must have Front company admin permissions to set up the integration.

Follow CraftCX's setup guide to get started.

CraftCX developed and maintains this integration, so if you have any questions please reach out to their team at support@craftcx.com.

This feature is available on all plans.