How to enable and use the eesel AI integration

eesel.ai is an AI-powered knowledge assistant that integrates with your support and internal tools to automate answers across industry-leading support and messaging platforms like Front. It learns from your company’s existing content, help centers, and past tickets, enabling your team to respond to customer queries more efficiently. Teams leverage eesel to reduce support volume, accelerate resolution times, and streamline new member onboarding.

With the eesel.ai integration, Front team members can instantly access answers and draft replies using knowledge from various sources. The integration intelligently suggests relevant responses based on message context, enhancing ticket resolution times and response quality. Agents can search their connected knowledge base without switching tabs and deploy AI to handle high-priority requests.

You must have Front company admin permissions to set up the integration.

Follow eesel.ai's setup guide to get started.

eesel.ai developed and maintains this integration, so if you have any questions please reach out to their team at hi@eesel.app.

This feature is available on all plans.