How to enable and use the Simplesat integration

Simplesat empowers businesses to effortlessly collect and analyze customer feedback directly within their communication workflows.
With this integration, teams can embed CSAT, CES, NPS, or 5-star surveys into Front email signatures or message templates. Go beyond basic survey solutions with advanced features like multiple-question surveys, conditional logic, and branding options to deliver deeper, more meaningful insights from every interaction.

Uncover actionable data through seamless real time feedback collection that drives genuine improvements. From measuring support effectiveness to identifying customer pain points and tracking trends, Simplesat's analytics tools enable confident, data-driven decision-making. The integration also boosts productivity through smart automation. Dynamic placeholders like emails or conversation IDs automatically fill in customer and ticket details, eliminating manual work.

View a video overview at https://www.youtube.com/watch?v=7gW04HIqvF4

You must have Front company admin permissions to set up the integration.

Follow Simplesat's setup guide to get started.

Simplesat developed and maintains this integration, so if you have any questions please reach out to their team at support@simplesat.io.

This feature is available on all plans.