How to enable and use the Nicereply integration

Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for Front. Measure customer satisfaction via a survey at the bottom of every email or trigger it after resolving a conversation or a chat. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score surveys. Customize the look & feel of your surveys. Change the color scheme, add a logo, ask additional questions. Choose a rating scale that suits you - stars, smiley faces, thumbs - you decide. Create an unlimited number of surveys.

When you add the Nicereply survey to your team's signature, Nicereply enables users to give you real-time feedback in one click. Customer ratings will be added to Front messages as comments, so you can track all your customer feedback in one place. You'll never miss feedback from your customers & can set different automation rules based on the customer sentiment. You can also distribute the Nicereply surveys automatically after resolving a conversation via Nicereply trigger, include them in your Front message templates, or allow your customers to rate your agents directly in their Front Chat conversations.

Follow Nicereply's setup guides to get started.

If you are having issues implementing or using Nicereply, please reach out to their team at contact@nicereply.com.

If you'd like to customize the appearance of your Nicereply signature, you can go into NiceReply > CSAT > Survey and Email Templates to copy code snippets into your signature.

If you want to control exactly how your signature looks, you can switch to "Raw" mode while editing your signature. For example, {{nicereply.survey}} will expand to:

<br> <strong>How helpful was my reply?</strong> <br> <a style="margin-right:10px;" href="{{nicereply.awesome_url}}" target="_blank"><img alt="Awesome" src="https://frontapp.com/extra/sig-survey/face_10.png"></a> <a style="margin-right:10px;" href="{{nicereply.nice_url}}" target="_blank"><img alt="Nice" src="https://frontapp.com/extra/sig-survey/face_05.png"></a> <a href="{{nicereply.boo_url}}" target="_blank"><img alt="Boo!" src="https://frontapp.com/extra/sig-survey/face_01.png"></a><br> 

This feature is available on all plans.