Track how quickly your team reacted to an SLA breach, once triggered.
Example use case: In addition to monitoring the number of breaches, it is useful to know whether your escalation processes are effective once a breach occurs.
Definition
Average time from when a breach tag was applied to when it was removed.
SLA breach time is linked to the rule that removes the SLA breach tag, rather than the rule that applies the SLA breach tag. If multiple rules share the same tag, the highest priority rule will be the rule that removes the tag (which may be different than the rule that initially applied the tag).
Any tag referenced by an SLA rule as a breach tag will be accounted for in the metric calculation, even if the rule has been disabled. To ensure a tag is never counted as a breach tag, either change the rule configuration or delete the rule instead of disabling it.
