How to enable and use the Zendesk QA integration

⚠️ Note: This integration no longer supports new registrations.

Deliver great customer experiences at scale with a complete Quality Management Toolset. Hypergrowth companies use Zendesk QA's (formerly Klaus) customer service quality management platform to run an effective QA process, coach agents, and boost customer retention.

Zendesk QA's Front integration allows you to:

• Connect and display your Front inbox contents within Zendesk QA in a few clicks

• Bring meaningful conversations to the top using AI

• Rate and comment on conversations and create custom rating categories

• Track quality metrics, coach with precision, and collaborate with your team

Follow Zendesk QA's setup guide to enable the integration.

Zendesk maintains this integration, so if you have any questions please reach out to their team via their Help Center. 

This feature is available on all plans.