How to enable and use the Delighted integration

Delighted makes it easy for you to gather valuable customer feedback and measure the metrics that matter most to your business - including NPS, CSAT, CES, 5-star surveys, and beyond. With a single survey, customers can rate your product and comment on what they love or what they'd like to see changed.

With this integration, surfacing Delighted scores and feedback to your entire team is simple, empowering your team to quickly and easily close the loop with customers.

• Use rules to create a new message in Front as soon as a response rolls through your Delighted dashboard.

• New messages in Front are auto-tagged with the score type (ex. Delighted Satisfied for CSAT, or Delighted Promoter for NPS) to make it ease to sort and report on your closed loop messaging.

• Each new message created includes a private note, providing the full context of each Delighted response - including score, comment, metadata, and responses to any additional questions you might have included.

No need to jump back and forth between dashboards, respond right away with all the information needed to deliver a contextually sensitive response!

The scores and feedback from Delighted will appear in Front in multiple ways:

• A new message will appear in your inbox when a score and feedback is given

• The message will be auto-tagged with delighted promoter, delighted passive, or delighted detractor

• The score and feedback will appear in the Notes section of the contact details

• A contact list will be created for Delighted Promoters, Delighted Passives, or Delighted Detractors

Follow Delighted's setup guide to get started.

Delighted developed and maintains this integration, so if you have any questions please reach out to their team using the Contact tab in Delighted's Help Center.

Note: The Delighted integration must be used with a Front inbox that contains at least one email channel. If you connect the integration to an empty inbox that does not contain a channel, you will receive an error and Delighted will be unable to post messages to the inbox.

This feature is available on all plans.