How to enable and use the GitHub integration

GitHub helps developers and businesses simplify the way they build software. With GitHub, they can host and manage their code, collaborate on development, discover open source projects, and integrate seamlessly with their other tools.

Front keeps your customer conversations and GitHub issues in sync. From every Front message, you can create a new GitHub issue or link the message with an open issue — from there, you can open the connected GitHub issue with a single click.

This article: The GitHub integration in Front conversations allows you to track and manage your development lifecycle by accessing and posting to your team and private repositories in GitHub.

With Copilot or Autopilot: An MCP Connector lets Front's AI work directly in one of your tools, using that tool's own set of actions. Once connected, Front's AI can find information and take actions in that tool, and you decide what Front’s AI is allowed to do.

You must have Front company admin permissions to set up the integration.

Step 1

Click the gear icon, navigate to company settings, then select App store from the left menu.

Step 2

Search for GitHub in the list of integrations, then click Enable.

Step 3

Click the Sign in button. Once you're signed in, conversations will reopen in Front when a GitHub issue is closed, allowing you to follow up and let the customer know it has been fixed.

Step 4

Click Save to finish enabling the GitHub integration.

Step 1

Open a conversation in your inbox, click the (+) plus icon, hover over Linking, then select GitHub issue.

Step 2

The first time you use GitHub issue, you will be required to sign in to GitHub from Front using your GitHub credentials. 

Make sure you are logged into the GitHub account and click Authorize application.

Step 3

Once logged in, complete the detail fields to create a new issue, or attach the conversation to an existing issue. Scroll down to see additional GitHub fields like "Assignee" and "Milestone".

When you're done, click Create issue or Attach issue.

Step 4

Your issue is now posted. You will see a tag to the right of the subject line in the conversation. You can click on this tag to see the task in GitHub.

If you are using the GitHub integration from the tag menu and your Organization is not showing in the dropdown menu, it's likely that you did not give Front access to this organization when you first signed into GitHub. To correct the issue, do the following:

Step 1

In Front, open the GitHub integration from the tag menu and click the three-dot menu on the top right, and sign out.

Step 2

From GitHub, go into your Settings, then Personal Settings, then Applications. From there, revoke access for Front.

Step 3

In Front again, log back into GitHub and you will be prompted to choose which Organizations to give access to. Make sure you choose the one you need.

You should now be able to see the Organization on the dropdown list.

This feature is available on all plans.