Frequently asked questions about sales tax

Products and services sold by Front may be subject to certain state and local taxes. Front is required to apply and collect sales tax on products and services in applicable states and localities throughout the United States. Depending on your billing address, products and services sold by Front may be subject to tax. If applicable to you, Front will begin applying sales tax on invoices sent effective on May 1, 2023.

• Your billing address on file is used to determine whether your account is subject to tax, which products and features are subject to tax, and the tax rate(s) applied, if applicable. You can update your billing address in your Billing settings in Front.

• Prices shown on our website and order forms do not include tax.

• Sales tax charges will be included as a line item on your invoice.

• Taxes collected will be remitted to the appropriate tax authorities by Front, as required. 

• Please reach out to billing@front.com if you have tax exemption status.

Step 1

Click the gear icon on the top right of Front and into the Company settings tab. Select Billing under the Company section. 

Step 2

Click the Payment details and invoices tab, then Edit in the Payment details card.

Step 3

Navigate to the Payment information tab and input your billing address. 

If the address you inputted is not showing up in our system as valid, we will prompt you to correct it before proceeding with saving your address.

Step 4

Once you have inputted your correct address, click Save.

If your company is tax exempt, please contact Front’s Billing team at billing@front.com to provide a copy of your sales tax exemption certificate.